Product Line Manager, Service

Join to apply for the Product Line Manager, Service role at Particle Measuring Systems
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Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well‑known brands across multiple industries.

Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents, we create the technology that enables our customers to make fact‑based decisions, improve process yields, and comply with ever‑changing regulatory requirements.

To continue and accelerate our growth, we are looking for a Product Line Manager for our Service offerings who will focus on lifecycle revenue, service portfolio creation, attachment/renewal rates, pricing, and sales enablement to maximize customer value after the product sale.

• Service Portfolio Strategy – Lead the creation, definition, define and management of the portfolio of service offerings (e.g., service contracts, maintenance, training, remote support, upgrades, parts programs) with cross‑functional stakeholders to maximize lifecycle revenue and customer value.
• Service Sales Enablement – Partner with regional service and sales teams to develop go‑to‑market strategies, pricing models, tools, and sales collateral that enable effective selling of service offerings.
• Customer Value Propositions – Translate technical service capabilities into clear, differentiated value propositions for customers, focusing on uptime, cost of ownership, and performance outcomes.
• Commercial Execution – Drive attachment rates (e.g., warranty‑to‑contract conversion, extended service sales), renewal rates, and service penetration metrics in collaboration with sales.
• Market & Customer Insight – Gather and analyze customer feedback, market intelligence, and competitor benchmarks specific to services to inform portfolio decisions.
• Pricing & Profitability – Develop pricing strategies for service offerings that balance competitiveness, value, and margin; monitor profitability of service contracts and adjust as needed.
• Service Innovation – Identify opportunities for new or enhanced service offerings (e.g., digital/remote services, predictive maintenance, subscription models) aligned with customer needs and business strategy.
• Lifecycle Management – Manage service products through their lifecycle, from introduction and growth to renewal, enhancement, or phase‑out.
• Collaboration with Operations – Work closely with service delivery, field service, and operations teams to ensure feasibility, scalability, and quality of offerings.
• Metrics & Reporting – Own KPIs specific to services such as service revenue growth, attachment and renewal rates, margin performance, and customer satisfaction.
• Ensures production planning efforts are accurately forecasted and staged.
• Use the voice of the customer to define product roadmaps that anticipate market requirements and create a competitive advantage.
• Develop business cases and requirements documents to justify and guide R&D efforts.
• Inspire and drive the organization toward the common roadmap goals.
• Maintain a clear understanding of competitive space and each product’s value proposition.
• Responsible for the creation and deployment of technical marketing, sales information, and collateral to field personnel and customers. Ensures accuracy and timeliness of collateral.
• Ensures optimal product lifecycle management of new and pre‑existing products.
• Collaborates with a variety of functional areas such as sales, engineering, manufacturing, and operations related to product management, sustaining engineering, and order fulfillment.
• Maintains customer communications and contacts through an online CRM system.
• Works with Mar Com on collateral and trade shows related to the product line.
• Administers and complies with all EH&S policies, and procedures as set forth by Federal, State, and company directives.
• Performs other duties as assigned.

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