Medical Receptionist​/Front Desk Women's Health Boutique Clinic

Overview

We are seeking a professional and detail-oriented Medical Receptionist / Front Desk Associate to join our Women’s Health Boutique Clinic. The ideal candidate will provide:

• Exceptional patient service- an inviting presence as the first face greeting patients
• Efficient management of administrative tasks
• Supportive operation flow for a smooth clinic experience
• Compassionate approach to patient care - unexpected care + insight into patients by diligently working to know their transformations
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Management of electronic health record (EHR) systems
• Prior sales experience (position is base + bonus)
• Prior experience with patient outreach / engagement and CRM
• Prior knowledge or experience with our treatment offerings
  -lasers, injectables, skincare or medical receptionist duties is a plus.
• Prior knowledge of medical terminology and services are highly valued.
• Proficiency in computer literacy, including EMR-electronic medical records, CRM-customer retention management, Microsoft Office, Slack, Dropbox.
• Excellent interpersonal and communication skills to interact with diverse individuals.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Desire to grow and expand their career trajectory

We believe the medical system has become increasingly frustrating with long delays to be seen and increased impersonal visits. As women age, their body, hormones and needs change. Those changing needs must be met with a higher level of care. We work every day to re-define medicine and teach women to expect more by providing the next level care most have never experienced before- same day availability & a comprehensive approach that involves all office staff working to craft a consistent, incredible patient journey every time.

The position offers an excellent opportunity to contribute to a specialized healthcare environment dedicated to women’s health that is re-defining the way women receive health

CARE.

• On-site physician and medical staff with over 3 decades in women's health + aesthetics
• Modern office setting
• Upscale environment
• Professional and patient centered approach
• Daily & weekly team meetings + individual one-on-one meetings bi-weekly to develop staff members
• Operational growth with a planned expansion to include multiple locations

• Manage the front desk activities
• Greet patients warmly, sincerely and professionally upon arrival, ensuring a positive first impression
• Manage patient check-in and check-out processes using EMR systems
  -Scheduling appointments & navigating last minute accommodations
• Preparing daily charts and work tickets
• Sales of skincare, supplements and other merchandise
• Coordinate administrative tasks to ensure smooth office operations.
• Answering phones & patient outreach or re-engagement with excellent phone etiquette; respond to patient inquiries promptly
• Daily reporting of metrics and KPIs
• Cash and medication handling
• Office supplies inventory maintenence and order placement
• Project coordination and support to various departments as required.
• Calendar management software utilization, multi-account email correspondence, and document organization.
• Ensure efficient communication flow in the office, other office locations and with external parties.
• Travel to other work sites, development seminars (including flights and overnight stays)
• Maintain accurate medical records, update patient information, and ensure compliance with HIPAA regulations
• Support administrative tasks such as filing, data entry, and managing office supplies
• Facilitate communication between patients and healthcare providers regarding care plans or follow-up instructions
• Ensure a clean and organized front desk environment that reflects professionalism

• Proven experience in a medical office setting, preferably within women’s health or specialty clinics
• Reliably arrive to work even in Colorado’s unpredictable weather / snow
• Willingness and ability to cover multiple location sites (currently Colorado Springs + Canon City)
• Excellent computer skills including proficiency in…