Operations Administrative Assistant

JOB DESCRIPTION - Operations Administrative Assistant Overview

Surface Liner is a small, family-owned business located in Telluride, Colorado. We have been in business for over 20 years, providing the building, aviation, and marine industries with our. We are seeking a highly organized and detail-oriented Operations Administrative Assistant to support our growing operations team. This role is split approximately 50/50 between Customer Service/Logistics Coordinator and administrative support for the Operations Manager.

This position is ideal for someone who enjoys variety in their day, takes pride in operational accuracy, and thrives in a collaborative, small-team environment. You will play a key role in ensuring orders move smoothly, customers are supported, and internal processes stay on track.

• Learn and support the Order Operations team across the full order lifecycle.
• Coordinate outbound logistics and shipping activities.
• Provide high-quality customer service and proactive communication.
• Work with 3PL providers to ensure excellence and consistency in operations.
• Eventually act as primary contact for escalation of freight or shipping issues.
• Support customers requiring additional attention to ensure timely resolution and satisfaction.

• Track and manage inbound containers from Swiss factory, including loading and tracking updates, notifi cations, scheduling, communication, and container receiving coordination.
• Maintain and update internal pipelines and spreadsheets.
• Process and track key vendor invoices (Accounts Payable.)
• Oversee and assist with follow-up on past-due accounts (Accounts Receivable.)
• Enter and match bank transactions.
• Manage expense and receipt entry, approval, and completion.
• Support bill payment processing and documentation.

• Requires 3–5 years of relevant experience in operations, logistics, customer service, administrative support, or a related role.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and shift between operational and administrative tasks.
• Working knowledge of AP/AR and general accounting processes.
• Excellent communication skills with vendors, freight partners, customers and team members.
• Proficient in spreadsheets and business systems (Quick Books Online experience a plus.)
• Self-directed, dependable, and proactive problem-solver.
• 2-3 years experience using the Google Suite platform.
• Strong preference given to local candidates, with a hybrid work model being ideal (2-3 days per week in our Mountain Village office.)

This is a full-time position offering a starting hourly wage of $32-35 per hour. This position has the potential for advancement including eventual supervisory responsibilities. This position qualifies for quarterly performative bonuses. The benefit package for full-time employees offers PTO including holidays, vacation and sick pay, Health reimbursement arrangement (HRA), up to 3% match IRA and more.

Send resume and cover letter to:

Seniority level:
Mid-Senior level.

Employment type:

Full-time. Job function:
Administrative.