Account Manager, CO Springs

About Ever Driven

Ever Driven is a rapidly growing, tech-enabled transportation management company, serving vulnerable children in our community. We ensure that students with special needs receive safe, efficient, and cost‑effective transportation to and from school. Our proprietary technology enables school districts and parents to easily plan, track, and adjust each student’s trips, ensuring the student has access to the educational experience they deserve.

Every Trip. Every Day.

The Account Manager works in collaboration with Ever Driven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service.

$60,000‑$65,000 per year target based on experience plus bonus potential.

Remote role; must live within driving distance to Colorado Springs, CO.

• Use industry skills and abilities to support innovative transportation services.
• Exercise excellent customer service while identifying and escalating potential daily challenges or service deficiencies.
• Assist in managing the daily service of accounts, including recruiting, vetting, and credentialing third‑party transportation providers.
• Manage and oversee Field Operations for new client start‑ups, client retention, development, and account growth.
• Continuously improve a safe, efficient, and effective transportation system.
• Liaise between Ever Driven and clients, providing guidance, direction, and feedback.
• Maintain safety and efficiency for passengers, contractors, and the non‑riding public by managing regulatory and client policies and procedures.
• Monitor local transportation to ensure performance in accordance with contract terms and specifications.
• Develop and maintain open communication channels with contractors, community officials, and agency staff.
• Cooperate with departments to establish and maintain documentation regarding provider information, operations, maintenance, and safety inspections.
• Understand and follow safety rules established by regulatory bodies and client contracts.
• Access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with HIPAA.

• Bachelor’s degree or equivalent experience.
• Strong professional communication and customer service skills.
• Ability to effectively work with diverse groups of customers and service providers.
• Ability to set priorities wisely, multitask, and solve problems dynamically.
• Strong familiarity and comfort level with Microsoft Word, Excel, and Outlook.
• Valid driver’s license with a good driving record.
• Drug screen and background check is a condition of employment.
• Travel as required.

• Virtual doctor visits with $0 co‑pay.
• Life insurance, short‑term and long‑term disability insurance (company paid).
• Flexible time off (FTO), paid holidays, paid time to volunteer.
• Flexible spending account (FSA) and 401(k) plan with employer match.
• Employee assistance program and employee discounts.

Ever Driven is mission‑centered and action‑oriented, honoring diversity and inclusion. We hire people from a variety of backgrounds to strengthen our cultural health, inspire innovation, and serve vulnerable populations with excellence.

Ever Driven is deeply committed to building a workplace where inclusion is valued and prioritized. We are a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, veteran status, or any other non‑merit based or legally protected grounds.

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