Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician / Tow Driver

It’s a great time to join AAA The Auto Club Group! Want a career that gives you variety, independence, and a place to call home? AAA The Auto Club Group (ACG) offers a welcoming “home away from home” and a career that lets you provide for you and your family.

As a Roadside Assistance Technician, you’ll be part of our Emergency Roadside Assistance team. We call our technicians “Everyday Heroes” because they provide peace of mind to our members by identifying and navigating vehicle problems and delivering services that get members safely back on the road.

• Job type:
  Full time
• Exempt/Non‑exempt:
  Hourly

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑the‑Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• Hourly rates starting at $24.00 in Colorado; pay rate may exceed starting rate based on experience.
• Overtime earning potential at 1½ the hourly wage.
• Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am.
• $1,000 sign‑on bonus; split payout at 90 and 180 days of employment.
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid time off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and much more.

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions / incidents.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Strong customer service skills and ability to effectively communicate to customers/members.
• Ability to lift materials weighing up to 75 pounds.
• Success in completing drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Roadside service to AAA members; primarily out of office with frequent exposure to road hazards and temperature extremes. Less than 5% of time in a temperature‑controlled office environment.

AAA The Auto Club Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.