Veterans Support Specialist- Colorado Springs

Overview

Colorado Springs Office - Colorado Springs, CO 80903

Salary Range: $19.83 - $22.34 Hourly

Position Type:
Full Time

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

The Veteran Support Specialist provides rental assistance to very low-income and extremely low-income Veteran households enrolled in SSVF’s Rapid Rehousing or Homeless Prevention services who need longer-term financial assistance to maintain safe, stable housing. The Veteran Support Specialist provides cost-shared rental assistance directly to the landlord for up to two years to very low-income and extremely low-income eligible Veteran households while offering limited progressive case management services, which may need to be increased if a crisis or unanticipated service need arises to participants to assist Veteran households in maintaining their housing stability.

The Veteran Support Specialist (VSS) will provide respectful, individualized and effective trauma-informed case management services to ensure Veteran clients receive the case management assistance needed to promote long-term housing stability. The Veteran Support Specialist will function as a member of a team of case managers and other specialists who are working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program.

The Veteran Support Specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities. As a case manager, the Veteran Support Specialist is responsible for detailed documentation of client case files that meet VA and Rocky Mountain Human Resources standards.
This position may require occasional travel throughout Colorado.

• Provide progressive case management services to the Veteran client (and his or her household members). This process may include office meetings, home visits, and client transportation to assist in accessing housing opportunities and community services available to them (driving a company vehicle).
• Maintain regular contact with clients on a minimum of a once-monthly basis to determine the client’s progress on rental payment independence.
• Maintain accurate, detailed documentation of client case files. Input required data into agency-based data system, Caselogic, and the VA required Homeless Management Information System (HMIS). Meet program requirements for documentation milestones.
• Document progress, linkages and referrals to community-based resources, including income supports.
• Develop a Housing Stabilization Plan. Ask the client to identify their goals and needs and what services they believe would help meet those needs. In the event the client is unsure of what services may be beneficial, suggest various services or programs for the client. When a choice of service providers is available, assist the client in choosing among the various service providers available, taking into consideration any preferences the client may have concerning his/her service provider.
  
  (Factors such as gender, age, culture, language, location and hours of availability will be considered as part of the selection process).
• Collaborate with Veterans on discharge planning to maintain permanent housing
• Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to Veteran clients and enhance their housing stability. This may include research of other available funding sources as needed.
• Develop and maintain working knowledge of program guidelines for the Supportive Services for Veteran Families program. Ensure program guidelines are met when providing services to Veteran clients.
• Conduct problem solving conversations with Veteran households to identify naturally occurring resources, existing support networks, and alternative housing options to quickly resolve Veteran homelessness through advanced engagement and rapport building with Veteran households.
• Ensure client confidentiality is maintained in accordance with established procedures and regulations.

• Case Management Practice Skills &
  
  Competencies:
  
  assessment, planning, and interventions including those with high needs, barriers, and disabling conditions.
• Customer Service Skills &
  
  Competencies:
  
  Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
• Excellent…