Shift supervisor, Social Work

Job Details

Job Title: Shift Supervisor

FLSA Status
:
Full Time - non-exempt

Rate of Pay
: $21.00

Closing Date
: 2/15/2026

Benefits
:
Standard;
Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

• Work with Clients regarding Client complaints & issues.
• Work with Clients regarding following policies and procedures.
• Responsible for training of new hires, volunteers and temporary staff on your delegated work shift or as assigned by Shelter Programs Manager.
• Responsible for ensuring staff are following TSA policies and procedures for the shelter.
• Ensure that staff and volunteers are responding and treating all clients with respect.
• Work with Shelter Program Managers to create weekly work schedule.
• Schedule any training needed for new hires, volunteers and temporary staff.
• Will be the contact person for staff who may call off sick or unable to work their shift and responsible for filling that position with another staff person.
• Responsible for contacting the Shelter Program Managers or administrator on call in the event of inclement weather to determine shelter hours/early check ins etc. For the day.
• Informs/communicates to the Shelter Program Managers or administrator on call of events that involved the police or emergency services with the clients of the shelter or other serious events.
• Ensure that the outside perimeters are clear and clean, and all doors are locked.
• Ensure that the shelter has enough bedding/blankets etc. for all clients.
• Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service.
• Encourage clients to comply with facility policy and procedures.
• Make frequent rounds throughout the entire facility including perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. Monitor clients and the facility via security cameras, screenings and rounds.
• Complete logs, incident reports and all other required documentation.
• Respond appropriately to situations of child abuse and neglect. Make calls to the Police, Fire Department, Department of Human Services, or other first responders as directed.
• Observe and report irregularities regarding client behavior or building or security issues as necessary.
• Act as the liaison with police and other emergency services.
• Employ crisis prevention and intervention if a conflict occurs.
• Maintain a strength based and client centered approach.
• Monitor clients' progress towards their goals.
• Model appropriate social skills with clients throughout the shelter environment.
• Provide encouragement and moral support to clients.
• Maintain proper personal and professional boundaries.
• Perform basic front desk duties to include, answering phones, filing, data entry, monitor video surveillance cameras, and fire prevention/detection alarm notification system.
• Distribute supplies, medications and other belongings to clients as needed.
• Give high priority to the welfare of all the clients.
• Always maintain a professional appearance.
• Assist in the gathering and recording required information from all clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Accurate collection of vital statistics during intake and discharge of clients.
• Maintain accurate attendance records of all clienteles.
• Maintain supplies necessary to front desk operations.
• Ability to be comfortable working with a diverse population.
• Ability to perform intake and exits of clients.
• Ability to inform a client he/she must leave based on his…