Shift supervisor, Social Work

Benefits:

• Health, vision, dental, life and voluntary disability insurance
• Sick leave – 1 day per month, 12 sick days per year (accrual begins at hire)
• Vacation – 10 days per year, accrued at a rate of .0385 hours per hour worked (accrual begins at hire, may not be used until six months of employment)
• One floating day off (accrued immediately, may not be used until the initial three months of employment)
• Pension plan (after one year of continuous service)
• Voluntary tax‑deferred annuity plan (403(b) plan)

• Work with clients regarding complaints and issues.
• Work with clients regarding policies and procedures.
• Train new hires, volunteers and temporary staff on delegated work shift or as assigned by Shelter Program Manager.
• Ensure staff follow TSA policies and procedures for the shelter.
• Respond to and treat all clients with respect.
• Create weekly work schedule with Shelter Program Managers.
• Schedule any required training for new hires, volunteers and temporary staff.
• Serve as contact person for staff call‑offs and fill the position with another staff member.
• Contact Shelter Program Managers or administrator on call in the event of inclement weather to determine shelter hours/early check‑ins, etc.
• Inform Shelter Program Managers or administrator on call of events involving police or emergency services with shelter clients or other serious events.
• Clear and lock outside perimeters.
• Maintain sufficient bedding/blankets for all clients.
• Interact with and monitor clients’ behavior, providing excellent customer service.
• Encourage clients to comply with facility policy and procedure.
• Make frequent rounds throughout the entire facility, including perimeter of the building, all bunk areas, bathrooms, patio and kitchen. Monitor clients and the facility via security cameras, screenings and rounds.
• Complete logs, incident reports and all required documentation.
• Respond to child abuse and neglect situations. Call police, fire department, Department of Human Services or other first responders as directed.
• Observe and report irregularities regarding client behavior or building or security issues as necessary.
• Act as liaison with police and other emergency services.
• Employ crisis prevention and intervention if a conflict occurs.
• Maintain a strength‑based and client‑centered approach.
• Monitor clients’ progress toward their goals.
• Model appropriate social skills with clients throughout the shelter environment.
• Provide encouragement and moral support to clients.
• Maintain proper personal and professional boundaries.
• Perform basic front desk duties, including answering phones, filing, data entry, monitoring video surveillance cameras and fire prevention/detection alarm notification system.
• Distribute supplies, medications and other belongings to clients as needed.
• Give high priority to the welfare of all clients.
• Assist in the gathering and recording required information from all clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Accurate collection of vital statistics during intake and discharge of clients.
• Maintain accurate attendance records of all clienteles.
• Maintain supplies necessary to front desk operations.
• Comfortable working with a diverse population.
• Perform intake and exits of clients.
• Inform a client he/she must leave based on performance and assist in bagging up their personal belongings when necessary.
• Enter intake information into two databases and assign beds.
• Search belongings in a proper manner.
• Oversee daily operation of shelter tasks, including cleaning, laundry, kitchen set up for meals, serving meals and cleaning front desk area, including staff bathroom.
• Adhere to and implement RJMC and The Salvation Army policies.
• Perform other duties as required.

• High School Diploma or equivalent.
• Experience working with people.
• Support the Salvation Army’s mission.
• Reflect the Salvation Army’s high mission standards as one of the world's most distinguished human service and charitable organizations.
• Background check:
  Continued employment will be contingent upon a biennial background check processed in accordance with The Salvation Army’s policies.
• Physical requirements:
  
  Ability to maneuver, remain in a stationary position, grasp, push, pull, reach overhead, operate telephone, lift 25 pounds, access and produce information from the computer, understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.