Services Case Manager

Overview

Description

Case Manager 1-Employment Services (Entry Level) directs and facilitates the delivery of employment appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, providing employment and education opportunities to participants, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager 1 (Entry Level) is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards.

What makes VOA special: VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veterans’ efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

• Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.
• Acts as liaison with employers, schools, and businesses to provide participants with appropriate placements; maintains a current list of education and employment opportunities for participants.
• Provides participants with information and referrals on suitable career paths based on participants’ skill qualifications, interests, and experiences.
• Assists participants with preparing for job interviews including but not limited to job application assistance, mock job interviews, and preparing resumes and cover letters.
• Develops and implements effective coaching strategies to help participants overcome employment barriers.
• Provides case management services to program clients.
• Identifies and serves the unique needs of participant households participating in Volunteers of America programs and utilizes screening and assessment tools to ensure completion of needs-based screenings.
• Understands and implements their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly document all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

• N/A

• Travel throughout the program’s service area is required on a regular basis.
• Must be willing to use a vehicle for service provision throughout the metro Denver area.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, climbing, stooping, kneeling, reaching, crouching, squatting, lifting (30 to 50 pounds), balancing, standing, sitting, hand/foot motions, depth perception, hearing/listening, speaking/shouting, use of hands/fingers, thinking, calculating, memory/recall, exposure to indoor…