Client Manager​/Parole Officer - Youth Service Counselor II - Southern Region

About the Division of Youth Services

The Division of Youth Services (DYS) provides a continuum of residential and non-residential services that encompass juvenile detention, commitment, and parole. DYS is the agency statutorily mandated to provide for the care and supervision of youth committed by the District Court to the custody of the Colorado Department of Human Services. The Division operates secure facilities for youth ages 10 to 21, who are pre-adjudicated, sentenced, or committed.

DYS also contracts with private providers and oversees Colorado Youth Detention Continuum for pre-adjudicated youth. The Division administers juvenile parole services throughout the State, including parole supervision through case management to ensure community safety. Explore the DYS website at https://(Use the "Apply for this Job" box below)..

This work unit manages a continuum of services and programs to assess, treat and serve youth committed to the Colorado Department of Human Services, Division of Youth Services. Youth may be committed and in DYS custody, or under parole supervision. Parolees may be in Colorado or under supervision via the Interstate Compact for Juveniles. The unit ensures safety and security of youth, staff and the community according to Colorado law.

The purpose of this position is to develop and monitor an individualized continuum of care for delinquent youth between ages 10 and 21 who are sentenced to the Department of Human Services from commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and facilitate a Multi-Disciplinary Team for each youth assigned. This includes assessing the youth and family, developing and reviewing the Youth Development Plan, monitoring service delivery, providing direct care as necessary, maintaining records, data entry, and assisting regional process planning and review.

• Case Management/Case Planning:
• Case plan development and management for caseloads averaging 8-10 youth.
• Facilitate Multidisciplinary Team Assessments, identify treatment domains, service needs, goals, safety issues, and other needs.
• Engage client families and encourage involvement.
• Complete releases and collect identifying documents.
• Initiate and finalize placement decisions.
• Complete ongoing risk assessments (YASI) throughout the case life.
• Identify and broker services for youth as identified by the MDT, using YASI for decision making.
• Develop timelines for service delivery.
• Write the Youth Development Plan.
• Conduct case conferences with youth, family, providers, and MDT members.
• Monitor plans with monthly reviews, MDT meetings, and family consultations; revise as needed.
• Introduce youth to a trauma-responsive safety plan and client portfolio; engage MDT for transition support.
• Provide reinforcements and sanctions in response to youth behavior.
• Complete six-month administrative reviews.
• Use Trauma-Informed tools for monthly meetings.
• Mediate youth issues with courts, agencies, law enforcement, families, and service providers.
• Execute emergency placements for needs such as psychological services, housing, and safety.
• Provide emergency notifications and consultations.
• Prepare required documents for contract vendors, CRBs, Parole Board, and Interstate Compact office.
• Present cases and make recommendations to the CRB, Parole Board, and Courts.
• Compile reports and/or testify in court as required.
• Negotiate services, court dispositions, filings, and treatment resources.
• Reference Colorado Children’s Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, and relevant procedures when making decisions.

• Update computerized client record systems in various databases.
• Complete documentation for LOS extensions, reclassifications, YASI re-assessments, and notes as needed.
• Maintain the official DYS client file and monthly review forms.
• Close out official case files to closed records.
• Create and update documentation related to the youth as necessary.
• Understand confidentiality laws and follow Division policies for electronic communication; be familiar with the Colorado Open Records Act.

• Facilitate pre-parole staffing.
• Develop release/parole plan, schedule hearings, and meet reporting time frames.
• Present cases at parole hearings.
• Recruit, develop, advise, negotiate, monitor, and supervise contracted parole services.
• Supervise youth; maintain contact with family, law enforcement, and community agencies.
• Identify community safety issues and concerns.
• Decide on parole violations and complete related documentation with stakeholders.
• Use client portfolio strategies and engage MDT to support continuing needs on parole.
• Engage family/community resources to support re-entry and sustainability.

• Attend community meetings relevant to DYS; explain policies and procedures to interested parties; participate on boards and committees relevant to Youth Services.
• Assist regional office in…