Leasing Specialist

Overview

At Jasper at Victory Ridge, we are seeking a driven and people-first Customer Experience Specialist who thrives in a fast paced lease up environment. This role is perfect for someone who loves building connections, creating standout resident experiences, and turning prospects into long term residents through confident, high energy leasing and exceptional service. From marketing and touring to renewals and move ins, you will play a key role in shaping the success of a new community while staying sharp on market trends, technology, and best in class customer care.

If you are detail oriented, motivated by goals, and take pride in showing up on time and ready to win the day, this is your opportunity to grow with a company that is passionate about excellence.

Location: Jasper at Victory Ridge - Colorado Springs, CO

Pay: $19 per hour + commission!

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.

• Able to work in unison with a team.
• Takes full responsibility for actions and works collaboratively to find solutions.
• Coachable.
• Positive Attitude.
• Ability to listen and understand intents and goals.
• Relentless problem-solving skills.
• Ability to think 2+ steps ahead and anticipate what comes next.
• We are all broom pushers. Must be willing to work and support at all levels.
• We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
• Demonstrates alignment with our Core Values:
  Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

• Garrett Residential Onboarding in Indianapolis.

• Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.