Sales Membership Associate

Overview

The Sales & Membership Associate focuses on turning leads into members and ensuring everyone who walks through the door has a smooth, positive experience. You’ll handle incoming leads, follow up with prospects, book appointments, close memberships, and help run the front desk.

• Sales & Lead Management:
  • Call, text, and email new leads quickly and consistently.
  • Schedule in-person or phone consultations, free workouts, or trial sessions.
  • Ask good questions, understand goals, and recommend the best membership or program.
  • Present pricing clearly and confidently; handle objections and close sales.
  • Follow up with no-shows and cold leads to get them back in the pipeline.
  • Keep accurate notes and lead statuses updated in the CRM.
• Front Desk & Member
  
  Experience:
  
  
  • Welcome every visitor with a warm greeting and friendly energy.
  • Check members into classes/sessions and verify waivers are completed.
  • Answer phones and basic questions, and route calls/messages appropriately.
  • Help new visitors understand where to go and what to expect.
• Facility & Admin Support:
  • Complete opening and/or closing checklists (lights, music, cleanliness, etc).
  • Keep lobby, bathrooms, and common areas clean, stocked, and presentable.
  • Support quick spot-cleaning of turf/weight/cage areas if needed.
  • Process payments for memberships, drop-ins, and retail purchases.
  • Restock drinks, snacks, and apparel, and help with retail displays.
  • Assist with basic data entry or updates to member accounts.

• Experience with baseball, softball, lacrosse, soccer, or football is a plus.
• Sales experience in fitness, sports, hospitality, or another service business is a plus.
• Confident on the phone and in person; comfortable asking for the sale.
• Organized and persistent with follow‑up—you don’t let leads slip through the cracks.
• Friendly, outgoing, and comfortable talking with parents, kids, and adult athletes.
• Able to multi‑task during busy hours (phones, check‑ins, walk‑ins).
• Basic computer proficiency and willing to learn our CRM and booking software.

• Response time to new leads.
• Appointments booked per day/week.
• Show rate for booked appointments.
• Check‑in accuracy, waiver completion, and member satisfaction.

$16 - $20 hourly