Seasonal Merchandising Service Associate - Weekends

Key Responsibilities

• Customer Service:
  Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Vendor relationships:
  Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaboration:
  
  Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Performance analysis:
  Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Customer engagement when appropriate:
  Although the majority of time is spent on non-customer interactions, the role engages with customers when opportunities arise, including:
• Understand customer needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen and respond to customer and employee questions, guiding them to areas of the store and walking them through projects when necessary.
• Demonstrate sincere appreciation to customers.
• Provide information to customers regarding stock, special order merchandise, feature benefits, applications, and warranty information related to Lowe’s programs.
• In-stock maintenance and product handling:
  Move or replace beams and grids, rotate stock, build products, display products and support materials using power equipment per reset/project instructions and processes.
• Product integrity:
  Identify damaged products, remove them from shelves, deliver to RTM area, and sign off as defective; verify buyback items and ensure they are pulled, prepped, and ready for shipping.
• Signage and pricing:
  Identify damaged or missing signage and collateral, order replacements, ensure pricing information is visible and clear, and resolve/replace missing pricing labels; update way finding and product location signage and maintain digital information storewide.
• Merchandising standards:
  Ensure cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales; stage clearance and damaged merchandise for quick sale.
• Stock organization:
  Sort products in bins, drawers, and boxes to ensure proper location; merchandise to plantogram, price, color block, and place plants; fill plant racks onto plant tables to meet grand opening standards.
• Store cleanliness and safety:
  Maintain clean and safe stores; complete and enter completion details for all assigned merchandise reset, service, and maintenance tasks; ensure displays are safe and in working order; repair or replace as needed; remove trash and debris; replace light bulbs and report maintenance issues.
• Loss prevention and housekeeping:
  Detect signs of shoplifting and security risks and promptly communicate to management/Asset Protection; comply with housekeeping standards to maintain cleanliness and organization.
• Safety and equipment operation:
  Maintain a safe work environment, conduct daily safety reviews, and operate store equipment as needed (examples include Zebra device, phones, PCs, CCTV, etc.).
• Other duties:
  Perform additional duties as assigned and maintain POS signage and pricing accuracy; follow state guidelines on price changes (Pricing Policy SF-06).

• High school diploma or GED or equivalent years of experience in lieu of education, if applicable.

• 6 Months of Lowe’s sales floor experience.
• 6 Months of experience performing product merchandising tasks, including reading planograms and plantograms, and setting up/taking down displays.
• 3 Months of experience operating power equipment such as lifts and order pickers.

Pay Range: $15.16 - $15.60 per hour.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Applications to be accepted on a continuing basis.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range note:
Additional pay range details may be provided on the official posting.