Integrated Parts Manager

Overview

Compensation Pay Range: $15.16 - $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsible for the sales and profitability, inventory management, appearance, and overall operations of the IPO (Integrated Parts Operation) Store. Primary objective s include providing the IPO customer with the highest standards of service, sourcing parts and services from outside suppliers as required, maintaining strict inventory control over all on-site inventory, ensuring the IPO projects a proper O’Reilly image and follows policies and procedures to ensure the company is operating as efficiently as possible.

• Responsible for profitability by directing team members in a manner that provides the IPO customer with prompt, courteous, and professional service. Solicit orders, sell company products and represent the company in accordance with company policies. Look for opportunities to increase internal sales volume and review customer needs to gain market share. If applicable, schedule weekly calls to IPO satellite stocking locations, check on consignment inventory at these locations, place reorders and maintain accurate records for all IPO stocking locations with a call summary submitted weekly for review by the District Manager.
• Responsible for supervising work performed by all team members assigned to the integrated location. Work with the District Manager in progressive discipline as needed for team members under supervision. Oversees all team member development and training.
• Responsible for negotiating the lowest possible price with OE providers. Identify opportunities to utilize O’Reilly products before using outside resources to maximize IPO savings.
• Responsible for scheduling the proper amount of help to ensure that customers receive the best service, maintain integrated location appearance, and keep integrated labor to a minimum. Develop schedules so all IPO hours are covered. Schedules must be based on customer service needs and overtime minimized. Work with the District Manager to cover sick leave and vacations. All Integrated Team Members must be available for customer support during any emergency period.
• If applicable, approve team members’ hours daily. Transmit accurate hours for all team members according to pay cycle so paychecks/deposits may be completed.
• Improve the skills of all team members through training on Integrated location procedures, customer service programs, Counter Works computer operations, catalogs and sales. Monitor completion of training, including Right Track Training Online and all LMS modules by due date.
• Ensure the store is organized and operating according to all company policies and Integrated procedures for warranty and core returns are followed. Credits on returns and cores must be handled daily.
• Ensure IPO team members read Team Weekly and that any information affecting the integrated location is conveyed in a timely manner. Prompt communication is essential to efficient operation.
• Maintain store appearance and cleanliness to support an efficient integrated location. Use the IPO Weekly Checklist to ensure tasks are delegated and completed daily.
• Provide the IPO team with accurate and timely stock adjustment recommendations. Update cost changes of OSP merchandise daily in the Counter Works system. Run weekly inventory reports on OSP products and validate quantities on hand. Work with the IPO Sales Team to eliminate overstock and obsolete OSP merchandise.
• Stock order check-in; follow daily schedule for new, warranty and core returns; review backorder file weekly and update superseded number information; use correct special order and phone-in procedures; handle repairs, shop work and labor claims; perform daily return audits for new merchandise and warranties/cores; complete line changeovers as…