Emergency Medical Services Operations Supervisor

The Operations Supervisor is responsible for providing management, leadership, direction, and administration of all aspects of daily operations for Legacy EMS, Inc. The position works in collaboration with other administrative team members and reports directly to the Director of Operations.

• Administration
  • Recommends promotions, accolades, and disciplinary actions up to and including termination of field staff.
  • Coordinates enforcement of disciplinary processes as required by the Human Resource Director or the Director of Operations.
  • Reviews findings regarding policy complaints within Med Comm with the Communications Supervisor and provides these findings to Human Resources.
  • Provides recommendations for policy and procedures regarding the operations of Maintenance, Field Staff, and Med Comm to HR for compliance vetting and integration.
• Logistics
  • Final responsibility for the tracking of maintenance on all Legacy equipment and assets, such as radios, medical devices, tablets, etc.
  • Responsible for the upkeep of Headquarters Building.
  • Work closely with the Office Administrative Assistant to monitor supply chain stability, design, and maintain par levels of all equipment and supplies necessary for current and immediate future needs.
• Operations
  • Will serve as the alternate Supervisor in the absence of an Operational Supervisor, Communications Center Supervisor, or Maintenance Center Supervisor.
  • Final responsibility for scheduling in CO Civilian area.
  • Directly Responsible for implementing and providing effective leadership; fully understands the Legacy's Mission, Vision, and Values.
  • Responsible for the disposal of biohazards, expired medications (including narcotics), and other hazardous devices or equipment.
  • Official Legacy EMS, Inc. point of contact for other EMS agencies, air ambulance services, and 911 Centers.
  • Is responsible for and works with the IT Department to maintain optimal IT systems for communications, radios, ePCRs, etc.
  • Provide upstream accountability reports to the Director of Operations.
• Quality Improvement
  • Provides coaching, training, and evaluates performance of FTOs and field staff.
  • Ensures that all field staff are fully informed and have reasonable access to all protocols, policies and procedures, and other information pertinent to perform their assigned job duties.
  • Provides leadership to the Operations Supervisors for coordination and oversight of field personnel in the performance of their prehospital clinical care.

• Three years of experience as a field Paramedic is required.
• Nationally Registered Paramedic.
• Colorado State Paramedic License

• Excellent organizational skills, demonstrate initiative, good judgement, flexibility, and teamwork.
• Must be effective in time management, multitasking, and detail-oriented planning.
• Possess strong written and verbal communication skills.
• Must display deep interpersonal, decision making, coaching, and delegation skills.
• Ability to evaluate performance objectively and accurately.
• Must be proficient in Microsoft Office.
• Must be proficient in policy and documentation skills.
• Proficient in clinical skills for level of licensure.
• Proficient in communication and customer service.