Practice Manager

Overview

Position Overview We are seeking a highly skilled, experienced, and proactive Practice Manager to lead our hospital operations. This role is pivotal in maintaining our high standards of medical excellence while fostering a supportive, high-growth culture. The Practice Manager serves as the primary bridge between hospital leadership (CEO, CFO, ER and Specialty Directors) and our dedicated support staff, ensuring seamless workflow, regulatory compliance, and an elite level of patient care.

The role focuses on building genuine relationships with every team member, ensuring that each person feels valued, heard, and set up for success. The Practice Manager manages scheduling, hiring, onboarding, and day-to-day oversight of staff, while serving as the go-to resource for communication, problem-solving, and team development. The ideal candidate balances empathy and efficiency — creating a workplace that is effective while prioritizing the wellbeing and growth of every team member.

At North Springs, leadership is an act of service. The Practice Manager embodies this by leading with empathy, communication, and consistency — understanding that people are at the heart of every great hospital. Their greatest responsibility is to build trust and connection, creating a culture where staff feel respected, supported, and proud of the work they do.

• Mission Advocacy:
  Personally reflect and uphold the hospital’s quality standards, mission, values, and vision.
• Culture Building:
  Foster a positive, productive, and cooperative team environment. Work with the Marketing Coordinator to implement team-building activities, holiday celebrations, and work-anniversary recognition. Lead the charge in bringing the Cultural Playbook to life through positive reminders and reinforcement, encouragement, and leading by example, while proactively identifying and removing obstacles so these principles are consistently practiced as part of the hospital culture.
• Conflict Resolution:
  Facilitate professional conflict resolution and provide coaching for the emotional and personal development of all staff members.
• Mentorship:
  Supervise, develop, and delegate tasks to sub-management roles, including the Lab Manager, CSR Manager, Inventory Manager, and Training Manager. Responsible for hiring, mentoring, coaching, performance management, and, when necessary, modifying or exiting these roles to ensure optimal efficiency, accountability, and productivity across the hospital.

• Strategic Planning:
  Attend weekly "E-team" meetings and monthly administrative meetings with the CEO, CFO, ER Director and Specialty Director to discuss hospital planning, financial updates, and salary evaluations.
• Human Resources:
  Oversee the full employee lifecycle, including onboarding, orientation, performance PIPs, discipline, and terminations. Help to create and conduct formal performance evaluations for all support staff twice yearly.
• Compliance:
  Ensure the facility meets all local, state, and federal regulations, including OSHA/Safety, DEA, and AAHA standards. Work towards additional accreditations including VECC and Fear Free, among others.
• Financial Coordination:
  Collaborate with the CFO to ensure accurate payroll processing and financial health.
• Client Complaints:
  Assist the CEO and department heads in addressing client concerns and finding positive resolutions.
• Hospital Communication:
  Responsible for hospital newsletter and coordinating with the Marketing department for interhospital communications on a weekly and monthly basis.

• Scheduling:
  Create and oversee schedules for CSRs, Assistants, and Technicians; manage time-off requests in compliance with the employee handbook.
• Floor Support:
  Actively monitor staffing levels to prevent shortages. In cases of patient overload or call-outs, coordinate additional help or step in to work the floor in a non-DVM capacity as needed.
• Efficiency Liaison:
  Act as the primary liaison between Front of House (CSR) and Back of House (Medical) to ensure efficient workflow, elite customer service, and hospital…