IT Desktop Support Technician

Join to apply for the IT Desktop Support Technician (15‑20 hrs/wk) role at Spry Squared, Inc.

- Cybersecurity & Managed IT Services

Spry Squared is seeking a part‑time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The role involves assisting users with sourcing, installing, overall utilization, and problem‑solving of all forms of information technology resources, including Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows). Key responsibilities include sourcing, installing, servicing, and troubleshooting personal computers and peripherals, providing and coordinating additional technical support, and handling system support across the company.

• Provide direct support on systems managed internally.
• User management (new, changes, terminations) through multiple applications.
• Hardware support such as PCs, phones, printers, tablets, Macs, etc.
• Timely resolution of service‑desk requests, including escalating tickets to other IT staff.
• Assist with system support throughout the company as needed on a variety of application systems, including Active Directory, Office 365, and other business‑critical systems.
• Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes and meet business requirements.
• Ensure standard operating procedures are maintained.
• Follow change management and communication protocols.
• Enforce security policies and standards, implementing and maintaining necessary security measures to protect client assets.
• Part‑time work: 15‑20 hours per week. Flexible work hours.

• Commitment to customer service and proactive communication.
• Excellent written, verbal, and interpersonal communication skills—including the ability to communicate technical information effectively.
• Self‑directed, able to work independently and as a team player.
• Strong organization, attention to detail, follow‑through, analytical reasoning, critical thinking, and problem‑solving skills.
• Professionalism and courtesy in responding to phone calls and emails.

• Bachelor’s degree in computer science or related field preferred, or a suitable combination of education and experience.
• Active SECRET (DoD) security clearance.
• 2+ years of experience in a similar role demonstrating:
  • Experience managing and administering Windows and Mac desktop environments.
  • Experience supporting enterprise‑level server‑based applications in a service‑desk or call‑center capacity.
  • Experience managing and administering server systems and SaaS systems preferred.
• Intermediate computer skills and proficiency in Visio, Office Suite, or equivalent tools.
• Intermediate proficiency with Microsoft Windows server family, including Active Directory, Group Policy administration, IIS (preferred).
• Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS.
• Experience with endpoint patching and software delivery.
• Intermediate proficiency with SharePoint and Office 365 administration (preferred).

• MSCE, Security+, A+, or other technical certification preferred.

Salary: $20‑30/hr depending on experience

All your information will be kept confidential according to EEO guidelines.

Spry Squared is a Minority and Woman‑Owned Small Business headquartered in Colorado Springs, Colorado, with offices across the United States. We are an experienced federal government and commercial service provider with security‑cleared personnel working on various projects worldwide.

We provide organizations with best‑in‑class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management, and technology products, serving as a strategic partner to solve complex business challenges while reducing costs, optimizing productivity, and minimizing risk.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting