VTC Engineer, Lead

Overview

Bowhead seeks a Lead VTC Engineer to support our customer on the PICRD II contract in Colorado Springs, CO.

• Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks.
• Oversee VTC support team in maintaining the video conferencing‑unique hardware, software, and peripherals (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels).
• Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government.
• Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments.
• Perform rack‑level system configuration and testing and conduct troubleshooting and system validation for complex AV environments.
• Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day‑to‑day customer AV/VTC sessions.
• Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve.
• Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards.
• Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks.
• Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system‑level remediation.
• Interface with government leadership and external vendors to ensure operational continuity and technology alignment.
• Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support.
• Support the creation and maintenance of SOPs and security documentation for AV/VTC operations.

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
• Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems.
• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
• Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem‑solve creatively in time‑sensitive situations.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate).

• Comp TIA Security + and at least one of the following:
  Crestron Certified Programmer (CCP) Certification, Extron Authorized Programmer (EAP) Certification, Crestron Technician Certification, Extron Control Professional Certification, Extron Network AV Specialist.
• Python 3.x proficiency and Think logical Technology 300 are highly desired.

Must currently hold a Top Secret security clearance with SCI eligibility.

• Must be able to lift up to 25 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.