Systems Administrator II

Overview

Description:

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? Ntiva is a Managed Services Provider and community dedicated to helping each other, clients, and their businesses thrive both personally and professionally. We’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you.

Come explore one of our many opportunities and grow with us!

How you’ll make an Impact
The Systems Administrator II delivers comprehensive technical support both remotely and on-site, serving as a key escalation point for complex issues. The ideal candidate possesses strong technical expertise, exceptional communication skills, and the ability to adapt swiftly to diverse environments.

Location and Work Expectations

• This is a hybrid-remote role working on-site with various clients throughout the Colorado Springs and Pueblo, CO area, approximately 50% of the time. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Must have a valid driver’s license and insured vehicle. Travel may require up to 1.5hr drive to the location.

• Client Support:
  Provide end-user support and manage client infrastructures during scheduled appointments. Perform onsite staff augmentation, handling day-to-day IT operations. Deliver excellent customer service, resolving IT requests onsite or remotely. Communicate regularly with clients, providing updates and maintaining professionalism.
• Infrastructure Maintenance:
  Maintain and troubleshoot local and cloud infrastructure. Monitor endpoints and complete preventative maintenance. Ensure network security and documentation. Validate and test backup solutions. Assist in deploying new technology.
• Documentation and Reporting:
  Maintain accurate client documentation. Meet SLA timelines and report client concerns promptly.
• Administrative:
  Maintain utilization metric above 80%. Record time on service tickets and submit timesheets weekly. Track expenses and schedule service delivery using the ticketing system.
• Client
  
  Experience:
  
  Collaborate with the Account Management and Dispatch teams to ensure client satisfaction. Adapt to different client environments and manage multiple priorities.

• 3-5 years of experience in Information Technology
• General MSP industry knowledge
• Provide excellent support to customers remotely or onsite as needed.
• Deliver advanced troubleshooting and resolutions for applications, servers, networks, and virtual machines.
• Service and troubleshoot end-user issues (hardware, OS, software).
• Ability to design and build networks, VLANs, security rules, and GPOs.
• Ability to configure AAD and Dir Sync to O365.
• Ability to troubleshoot VLAN settings, configurations, and firewall rules.
• Ability to create and manage internal DNS zones and settings.
• Understand and configure RAID arrays, virtual machines, and drives. Migrate VMs from hosts and storage.
• Maintain and implement networking technology (Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC).
• Ability to adminster and audit Office 365 end-user administrations.
• Ability to troubleshoot Windows server roles (GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS).
• Perform deployments, new system setups, and data center visits as needed.
• Maintain superior people skills and communicate effectively with various departments. Work under pressure while maintaining a professional demeanor. Cooperate with departments to obtain necessary information.
• Intermediate to advanced level of Microsoft Platforms. Understand cloud servers and VPN connections.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment.

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

• Must…