Senior Business Systems Analyst

Senior Business Systems Analyst

Job Type:
Business Operations

Pay Range 100,609 to 125,756

Location Colorado Springs, CO

Date First Posted 1/23/26

Applications are being accepted through: 1/30/26

• Receiving and evaluating IT requests using Service Now and Agile Place to include assessing request details, clarifying requirements and levels of effort, creating written assessments, and ensuring proper documentation in intake systems
• Conducting outreach to stakeholders and gathering and documenting business cases and high-level requirements
• Partnering with Architects, Procurement, Cyber, and other teams to provide technology consulting services, align technology solutions with business needs and strategy, and facilitate strategic decision-making regarding technology utilization
• Utilize and act as a subject matter expert on our Enterprise Architecture tool, which is used to capture enterprise applications, business capabilities, etc.
• Analyzing technology upgrade requests, reviewing existing documentation, and engaging technical and procurement resources
• Coordinating with supervisors and IT teams to ensure timely execution of approved requests and projects
• Communicating and documenting status, decisions, and next steps to requestors and stakeholders via email, Teams, and Service Now while ensuring all parties are informed throughout the process

• Experience working in an IT capacity or environment (e.g., information systems, architecture, technology support)
• Experience with technology requirements gathering
• Experience with technical writing
• Ability to become proficient in enterprise architecture web platforms
• Ability to assess technology solution capabilities

Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave – 3 days per year
• Paid Holidays – 12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

• Medical Plans:
  Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health:
  Access to hundreds of medical services at no cost
• Dental & Vision:
  Two dental plans and one vision plan
• Family Building-Benefits:
  Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA):
  Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA):
  Available with HDHP

• Pension Plan:
  Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), Mission Square Roth IRA, and 457 plans
• Disability Coverage:
  Short-Term and Long-Term Disability insurance available
• Life Insurance:
  Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance:
  Available for purchase to support extended care…