Customer Success Engineer - West

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote‑first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company‑wide events, seasonal challenges, and Quantum Metric‑sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first‑time parent, to overcoming the barriers faced as Black, Hispanic, Asian American, Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

• Adapt quickly to changing priorities and be capable of operating in an ever‑changing work environment.
• Architect:
  Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer:
  Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real‑time visibility to the performance of their digital platforms.

• Past experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.
• Experience with web technologies, analytics, front‑end development, and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus.
• Must exhibit proficiency in JavaScript development.
• Hands‑on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools to test scripts & diagnose issues.
• Familiarity with the page load lifecycle & techniques for performance optimization.
• Strong project & time management skills. Must be able to multi‑task while simultaneously juggling the needs of multiple clients.
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal, written, and presentation communication skills.
• Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical.
• 10% travel.
• Compensation: $90,000 - $120,000 base | bonus eligible.

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident insurance
• Wellness Perks – discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance
• 401(k) (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and…