IT Desktop Technician; Temp

IT Desktop Technician (Temp) page is loaded## IT Desktop Technician (Temp) locations:
Colorado Springs, COtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-9713
*
* Job Title:

** IT Desktop Technician (Temp)
*
* Job Description:

*** Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.
**
* Please note:

This is a temp opportunity.*
* *
* The role:

** The I&O Team (Infrastructure & Operations) is looking for a Contractor to fill our Desktop Field Services Technician to join our Service Delivery and Support team located in Colorado Springs , Colorado. At Entegris, the IT Desktop Technician will focus on supporting our organizations computing environment which includes involvement in projects, moves, adds, & change activities, incident resolution, process improvements, documentation, and customer service.
** What you'll do:
*** Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.
* Provide technical expertise in the installation and maintenance of hardware and software systems.
* Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.
* Identify and action trends by monitoring and analyzing incoming inquiries.
* Collaborate with Business, Service Desk, IT Security, IT learning, and Engineering stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.
* Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics.
* Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team
* Provide and contribute to end user training in person.
* Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions.
* Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) including tracking data, the submission, and timely updates of tickets.
* Interface with third-party support and PC equipment vendors as necessary.
** Site/Region Specific Additions
*** Works and communicates well with management and team members. Ensures that policies and standards determined by Corporate IT are enforced throughout all US sites.
* Executive Support Experience (add for sites with executives or where backup support will be provided)
** What we seek:
*** 2 year computer related Associate degree and 3+ years of experience
* Prior Desktop support experience preferred
* Strong written, oral, and interpersonal skills with ability to communicate with internal staff, end users, and vendors
* Extensive knowledge of all Windows 10 and 11 operating systems
* Experience working in a multinational support environment, following clearly defined policies and procedure and
* Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity.
* Ability to perform PC backup, recovery, and installation.
* Extensive knowledge of Office 365 applications.
* Experience with Windows Active Directory / Azure AD.
* General understanding of network systems.
* Conduct support tasks remotely.
* Ability to lift and carry 25 pounds.
* Logic and critical thinking skills.
* Dependable and detail oriented.
* Willingness and aptitude for continuous learning.
* In depth knowledge of network operating systems, software, and hardware.
* Self-starter, proven track record of working independently and as a member of a successful team.
* Prioritize and organized high volume work requests practicing excellent time management skills to ensure high quality customer service.
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* What we offer:

** Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
* Compensation: $35.00-$40.00 per hour…