IT Technician

Peak Vista Community Health Centers is a non‑profit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado.

Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $20.53 to $29.77 hourly, based on experience

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

Department

Location:

3205 N. Academy Blvd., Suite 130

Primary daily responsibilities will include phone support for a fast‑paced IT Helpdesk. The employee will be responsible for providing technical desktop support and functional support to a large medical professional user base. He/she must follow specific processes and guidelines to ensure that tasks are completed consistently and efficiently. Must possess strong analytical, troubleshooting, and problem‑solving skills, as well as good technical writing skills for document creation/updating.

Excellent interpersonal and customer service skills are required to communicate with both technical and non‑technical customer base. This employee will need to manage multiple tasks and projects in a very fast‑paced IT environment. The IT Technician I position, and job function is a value‑added service requiring commitment to Peak Vista’s Core Values.

• Provide telephone support for incoming calls to the IT Helpdesk call queue.
• Monitor IT Helpdesk OMB and IT ticket queue for user inquiries then respond in a timely manner with accuracy and proficiency per IT Dept. SLA’s.
• Provide IT support and problem resolution using remote desktop tools.
• Be prepared to greet walk‑in users with courtesy and professionalism to address any/all IT needs.
• Demonstrate basic knowledge and troubleshooting skills for the following:
  • PC Hardware & Peripherals
  • PC Software
  • Networking, DNS, DHCP, TCP/IP
  • Active Directory system admin
  • Mobile devices
• Create and manage Active Directory logons and email accounts, as well as external medical staff accounts and vendor accounts as needed.
• Log all tasks and user requests in IT ticketing system; document all actions to include troubleshooting steps, communications and resolution.
• Use available resources (knowledge bases, web documents, co‑workers) to troubleshoot more complicated issues.
• Escalate to next level support or transfer to other Peak Vista departments in a timely fashion.
• Document any new procedures and update knowledge base articles using technical writing skills.
• Participate in "On Call" rotation to provide after‑hours support.
• Participate in projects and initiatives as directed by IT leadership.
• Maintain a current working knowledge of IT trends and technology.
• Develop additional skills (e.g., VM restart/rebuild, disk imaging) as required.
• Enforce HIPAA privacy and security rules.
• Promote and demonstrate the mission, vision, and Core Values of Peak Vista.
• Develop and maintain good working relationships with all departments, management, medical staff and leadership.
• Embrace cultural diversity.
• Responsible for human, financial and material resources as well as data and information entrusted to us.
• Contribute to and participate in departmental performance improvement goals.
• Other duties as assigned.
• Microsoft Windows server OS knowledge and network technology integration in a Windows environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee must demonstrate knowledge of and adherence to the Compliance Plan and Conflict…