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Help Desk Technician
Job in
Colorado Springs, El Paso County, Colorado, 80509, USA
Listed on 2026-01-27
Listing for:
IGNITE
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Join to apply for the HELP DESK TECHNICIAN role at IGNITE
.
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.
Job DescriptionIgnite is seeking a Help Desk Technician to provide Tier I/II end‑user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) delivers global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day‑to‑day IT services that enable uninterrupted mission operations.
Key Responsibilities- Provide Tier I/II technical support for end‑user systems
- Install, configure, and troubleshoot Windows‑based hardware and software
- Support thin clients, zero clients, printers, and peripherals
- Perform hands‑on troubleshooting and issue resolution
- Apply system configurations in compliance with STIG requirements
- Secret clearance (required)
- DoD 8140 certification, as applicable
- 4 to 7 years of experience providing IT help desk or desktop support
- Experience supporting DoD IT environments
- Knowledge of Windows operating systems and end‑user hardware
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
Salary range: $70‑110k
Seniority LevelMid‑Senior level
Employment TypeFull‑time
Job FunctionInformation Technology
IndustriesDefense and Space Manufacturing
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