Conference Room Engineer

Dexian has an immediate opportunity available for a Conference Room Engineer supporting Tier 2/3 video conferencing equipment and providing ongoing Video Conferencing Technical Support to our premier aerospace client. This position is responsible for resolving issues related to in-room technology, Audio Visual and Video Conferencing equipment failure, physical malfunction and software configurations and conducting root cause analyses to improve processes and trend reoccurring issues to improve service.

• Provide on-site broadcast and event support for client event structures.
• Act as the primary user-facing point of contact for all VC related issues.
• Provide strong client-level support to users, with a predisposition to de‑escalate technical failures.
• Perform break‑fix (user‑reported incident) tasks within target SLA response window.
• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues.
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed.
• Form strong cross‑functional partnerships with local Helpdesk, Facilities, Events, Executive Support, and EAs of client leadership staff.
• Provide white‑glove VC technical support for C‑suite and high‑level management.
• Provide VC‑focused support for high‑profile events.
• Report RCA for network‑related call escalation issues.
• Provide active monitoring of local and global VC endpoints and related hardware.
• Track inventory of on‑site supplies, consumables, and assets and maintain up‑to‑date knowledge of relevant industry‑standard hardware as well as proprietary tools.
• Collaborate with client engineering team on equipment issues and additional requirements as needed.

• Five or more years’ experience in an IT enterprise environment supporting audio/video equipment and events.
• Knowledge of Polycom, Cisco, Crestron and other AV/VC related hardware and signal flow.
• Strong interpersonal, customer service and conflict resolution skills.
• Ability to be self‑motivated and accountable in a fast‑paced, independent environment.
• Creative and methodical problem‑solving approach.
• Willingness to learn and adapt to a dynamic client culture.
• Ability to work independently as well as with a team.
• Physical ability to lift, remove and install large video displays and projectors, heavy objects and perform integration/maintenance work.

Security Clearance Requirements: This position requires an active Department of Defense security clearance at the TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) level for consideration. A polygraph is desired and will be required for ongoing employment. U.S. citizens only are eligible for a security clearance and this position.

• On‑site support in Colorado Springs, CO.

• Associate’s degree required.
• Desired certifications:
  Avixa CTS, CompTIA Security+ (IAT Level II certification required within 90 days of start date).

• Dexian reasonably expects to offer $37.00 to $48.00 per hour. Additional benefits include generous time off, health, vision and dental insurance, and a matching 401(k).

• Submit/pass a 10‑year background check, criminal history, drug screening, and fingerprints.
• Valid driver’s license/Real‑ clean driving history.
• Strong work ethic, organization, detail orientation and self‑starter with excellent time‑management, problem‑solving and multitasking skills.
• Excellent face‑to‑face customer service skills – at least 1 year experience in a customer service position such as call center, retail or other front‑line role.
• Demonstrated problem‑solving skills with ability to research, resolve and complete tasks within pre‑determined deadlines and schedules.
• Ability to process work quickly and accurately in spite of interruptions, changing timelines and priorities on a regular basis.
• Strong command of Microsoft Office Suite including Outlook, Excel and Word.
• Working knowledge of app/database ticketing systems; knowledge of Service Now is a plus.
• Position may require dexterity and ability to sit, stand, walk extended distances.

• AV
• VC
• Audio Visual
• Video…