People Operations Administrator

Description

Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!

• The Benefits & People Operations Administrator plays a key role in delivering an exceptional team member experience, ensuring team members are supported, informed, and empowered in their benefits. This role is responsible for accurate day-to-day administration of all benefit plans and data.

• Provide excellent customer service to team members regarding their benefits. Work with broker and plan vendors to troubleshoot and resolve benefit matters.
• Maintain and continuously enhance the Benefits SharePoint site by providing accurate, engaging, and user-friendly information to help team members understand and fully utilize the benefits available to them.
• Coordinate and execute all facets of the annual open enrollment process creating a positive team member experience: assisting in overall planning strategy, HRIS buildout and testing, creating and presenting information to team members, preparing open enrollment materials and guides (including update of Benefits SharePoint site), drafting communications, coordinating session logistics, completing various audits, ensuring data is transmitted to vendors, and all related end of year benefits tasks.
• Coordinate new hire benefits onboarding to ensure an exceptional team member experience including presenting clear and comprehensive benefits information, providing personalized support as team members make their selections, tracking their elections, and completing all benefits information in the HRIS.
• Develop clear, engaging communications on benefits and compliance, and maintain a regular cadence of educational updates that help team members understand and make the most of the benefits available to them.
• Support benefits events including planning, logistics, and execution.

• Administer day-to-day benefits processes including enrollments, changes, offboarding, life events, COBRA, HAS’s, tuition reimbursement and vendor reporting.
• Maintain accurate and confidential employee benefits data in the HRIS, build and update benefit plans, deductions, life event configurations, etc.
• Monitor and verify that benefit data accurately transmits to vendors, troubleshooting and quickly resolving file errors or discrepancies as they arise.
• Perform pre-payroll benefits audits each pay period, meeting established deadlines to ensure accurate deductions and paycheck adjustments; partner with Payroll team to resolve any discrepancies.
• Administer leaves of absence including assisting team members navigate the process, tracking leaves, and coordinating with Payroll to ensure accurate pay.
• Create and maintain team member benefits files in the HRIS system ensuring proper document retention in compliance with federal and state regulations and USOPC policies.
• Process and reconcile and validate all benefits invoices ensuring timely payment to vendors and resolving billing discrepancies.
• Track and audit compliance with benefit laws and support year-end processes such compliance reporting and completing all year-end benefits tasks.
• Attend regular broker and vendor meetings to fully understand plans and participate in annual planning.

• Perform accurate HRIS team member data entry. Review and finalize workflow changes and coordinate data uploads with the People Systems and Payroll teams. Ensure data integrity in the system via regular audits of plans and deductions.
• Perform bi-weekly pre-payroll audits to ensure the accuracy of data entry. Create and maintain standard operating procedures for data entry and benefits processes.
• Run HRIS reports for a variety of needs as requested.
• Ensure employment law poster compliance including maintenance of current required postings in all USOPC locations…