Bell Attendant Guest Service

Overview

Job Title: Bell Attendant Guest Service

Job Pay Range: $20.00-$28.00 Inclusive of hourly plus gratuities.

*$20-28 per hour based on $12.14 per hour base wage + gratuities; historically, this position averages gratuity earnings of $8-16 per hour. Gratuities will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $15.16 per hour

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Guest Services team, this role will ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner. Greets, escorts and provides guests with hotel information. Projects a professional image that is in line with The Broadmoor standards.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

What you will be doing:

• Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel.
• Deliver faxes, letters, boxes, gifts, flowers, and other items as assigned to and from meeting/ guest rooms.
• Handle luggage to and from rooms.
• Escort guests to their room while verbally acquainting them to property and sharing details of our facilities and amenities within the guest room in accordance with AAA and Forbes standards.
• Assist Door Attendant in greeting guests, loading and unloading vehicles.
• Assist other positions and Departments as needed to ensure smooth operations of the hotel.
• Assist with off property transportation of guests when needed and authorized by a supervisor.
• Direct guests to appropriate meeting rooms, restaurants, shops, etc.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or General Education Degree (GED); and at least one year of related experience and/or training or equivalent combination of education and experience.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal and communication skills

Reasonable accommodations will be made for individuals with disabilities

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
• Career Development – We invest in our employees. As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age-identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled