Director of Operations

About This Opportunity

The Director of Operations at the Mining Exchange Hotel is a senior leadership role with significant influence over hotel performance, culture, and guest experience, with a strong emphasis on Food & Beverage leadership and innovation. Reporting directly to the General Manager, this position oversees Rooms and F&B operations while driving strategy, financial performance, and service excellence.

This role is ideal for an accomplished hospitality leader with deep F&B expertise who thrives in a hands‑on, results‑driven environment. You will lead complex restaurant and culinary operations, elevate service standards, optimize profitability, and shape a distinctive dining experience that reflects the hotel’s historic character and modern lifestyle positioning.

At Practice Hospitality, we value leaders who think strategically, lead with emotional intelligence, and challenge the status quo. This opportunity offers meaningful ownership, career growth, and the chance to make a lasting impact at an iconic, independent hotel.

This is more than just a hotel—it’s a landmark. A nexus of history and future opportunity. A place where guests gather, celebrate, and unwind. A place of triumph and transformation. And, with your leadership, a force to be reckoned with in Colorado Springs.

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one‑of‑a‑kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

At Practice Hospitality, the Director of Operations is responsible for overseeing the day‑to‑day hotel operations in alignment with all Practice Hospitality corporate standards and brand expectations. This role drives operational excellence across the Rooms Division (Guest Services & Housekeeping) and the Food & Beverage Department (Front of House and Kitchen), with a heavy emphasis on Food & Beverage leadership, financial performance, and guest experience.

The Director of Operations maximizes profitability while ensuring exceptional guest satisfaction, team member engagement, and operational efficiency. This position plays a key leadership role in shaping the hotel’s culture, driving results, and delivering memorable experiences reflective of the Mining Exchange’s historic legacy and modern identity.

• Oversee daily hotel operations to ensure alignment with Practice Hospitality standards, brand culture, and service expectations.
• Act as a strategic partner to the General Manager, contributing to operational planning, budgeting, forecasting, and long‑term business goals.
• Lead department heads with clarity, accountability, and inspiration, fostering a culture of collaboration, trust, and performance.
• Ensure compliance with all safety, labor, health, and sanitation regulations.

• Provide hands‑on leadership and strategic oversight of all Food & Beverage operations, including Front of House, Kitchen, Banquets, and Special Events.
• Drive revenue growth, profitability, and cost controls through strong financial acumen, menu engineering, labor management, and inventory controls.
• Partner closely with culinary leadership to ensure food quality, consistency, innovation, and alignment with the hotel’s brand identity.
• Elevate guest dining experiences through service excellence, ambiance, and creative programming.
• Analyze performance metrics and implement action plans to continuously improve F&B results.

• Oversee Guest Services and Housekeeping operations to ensure exceptional service delivery, cleanliness, and operational efficiency.
• Maintain high standards of guest satisfaction, responding to feedback and resolving issues with urgency and care.
• Ensure staffing, scheduling, and training support both operational needs and team member development.

• Monitor departmental P&Ls, labor costs, productivity, and revenue streams to achieve financial targets.
• Identify opportunities to optimize…