Event Manager

About The Opportunity

The Mining Exchange Hotel
, managed by Practice Hospitality, is looking for an Event Manager who loves creating unforgettable experiences. In this role, you’ll drive group business and events—from corporate meetings to weddings—making sure every detail reflects the hotel’s luxury and personalized service.

If you’re a proactive, organized, and relationship-focused professional who thrives on exceeding goals, this is your chance to make an impact at one of Colorado’s most iconic hotels. Join our team and help us deliver exceptional hospitality, every single day.

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

At Practice Hospitality, as an Event Manager, you will be responsible for event coordination and documentation with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all assigned events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Serve as the event planner's primary contact following turnover, to be on property during event and responsible for their experience throughout.

• Organize, plan and prioritize your duties by developing plans and goals based on group & hotel needs
• Timely communication to the internal team and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Provides consultation/advice to clients on all aspects of lodge facilities and services
• Uphold and maintain hotel systems, products, booking systems, and processes.
• Create and manage room blocks in front of house and sales system
• Resolve conflicts and negotiate while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Manage and execute the terms of the clients contract
• Responsible for contributing to the achievement banquet & catering revenue goals that make up overall revenue budget for the hotel
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments by assigned deadlines to communicate specific needs, contracted/agreed upon details and pricing for the program.
• Conduct weekly BEO meetings to review upcoming events with the director of food & beverage, banquet manager/captain, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
• Assists with 30-60-90 day catering forecast that is prepared weekly/monthly by the Director of Sales & Marketing
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the hotel and client alike
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• On site for client arrival to ensure accuracy of event setup and introduce to key team members
• Participate in customer site inspections and assist with the sales process as necessary
• Assist in the rebooking process and account manager with the sales team

• 4-year college degree in hospitality preferred, or equivalent industry experience
• (2) Two years minimum experience in hotel catering, sales, hospitality in a supervisory/managerial role for a similar size operation
• Thorough knowledge of food and beverage products, menu development, proper preparation and presentation of foods and beverage items
• Demonstrated proficiency in Microsoft Office Suite
• Ability to use various programs to prepare signage & floor plans for event functions
• Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 30 lbs. on an occasional basis
• Ability to fluently…