Senior Lead - Weidner Field

Levy Sector

Position Title:
Senior Premium Lead - Weidner Field

Pay Range : $27-$29/hour

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1500409.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Detailed Responsibilities

• Overseeing all aspects of premium operations

• Ensuring the recruitment and training of team members in our standards and procedures

• Working with the location leadership team to continual drive improvements in guest satisfaction and financial results

• Driving engagement within the premium department

• Overseeing all aspects of season planning and event preparation to ensure maximum event readiness

• Building relationships with regular guests and suite holders

• Partnering with the culinary team to oversee the development of menus for all premium spaces

• Setting up and ensuring the consistent use of the Suites Management System for the premium department

• Ensure the availability of printed collateral to support promotions and premium offer communication

• Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department

• Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

• Ensuring all aspects of premium operations are in line with Levy s Core Signature standards

• Overseeing annual suite holder tastings in partnership with the culinary team

• Attending BEO meetings to plan for upcoming events

• Working in partnership with other departments to ensure accurate completion of the requisition process

• Working with the culinary and purchasing team to review consumption rates and update par levels as necessary

• Ensuring compliance with all Payment Card Information rules

• Conducting progressive coaching with team members

• Completion of monthly financial reporting and action planning

• Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment

• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

• Completion and processing of alcohol incident logs to identify recurring issues or trends

• Managing team member breaks

• Overseeing recruitment activities for team members

• Holding pre-shift meetings to set the tone for events

• Support location Keys to the Future activities to develop future leaders

• Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests

• Overseeing service standards during events to ensure a high standard of guest experience

• Ensuring accurate end of month inventory completion

• Managing and resolving guest complaints

• Managing team member incidents/accidents and following all required reporting procedures

• Managing the onboarding of new management employees in line with our #bestdayever process

• Monthly safety training conducted for team members

• Managing team member scheduling in line with demand forecasts

• Other responsibilities and duties as assigned

• Supporting…