Assistant Front Office Manager

Assistant Front Office Manager

Cheyenne Mountain Resort, Destination by Hyatt – Colorado Springs, CO.

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4‑Star Full‑Service property is nestled in the lush greens of Southern Colorado Springs and offers impressive mountain views, golf, swimming, tennis, and other activities that create a unique experience.

$52,000 – $62,000. Actual pay will be commensurate with experience.

The Assistant Front Office Manager will oversee front desk operations, front office staff, and the overall guest experience. The role includes guest room assignments, payment processing, responding to inquiries, and providing destination recommendations. Additional responsibilities may include training, staff development, and scheduling.

• Assist the Front Office Manager in efficiently managing the department according to established team goals.
• Delegate tasks and supervise all front office colleagues, ensuring duties are carried out with utmost efficiency and professionalism.
• Handle all guest complaints and internal customer inquiries courteously and efficiently.
• Encourage colleagues to be creative and innovative, challenging and recognizing them for their contributions.
• Train, develop, and manage performance of colleagues.
• Ensure all colleagues deliver the brand promise and provide excellent service to both internal and external customers.
• Assist in scheduling to ensure the department is adequately manned according to occupancy, service needs, and cost.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service‑oriented style with professional presentation skills.
• At least 2 years progressive management experience within the Rooms Division of a hotel.
• Hotel/Hospitality degree an asset.
• High energy, entrepreneurial spirit, motivational leadership, effective communication, and ability to improve the bottom line.
• Clear, concise written and verbal communication skills in English.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.

Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

• Medical/Dental/Vision Insurance
• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays
• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k) (Match: 1‑3% = dollar/dollar, 4‑5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

This application window is open for a maximum of 30 days from January 7, 2026 – February 7, 2026, or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit  to apply.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Mid‑Senior level

Full‑time

Other (Hospitality)