Lead Night Auditor

About The Opportunity

This is an exciting opportunity to take a leadership role in overnight hotel operations at the Mining Exchange in Colorado Springs. As the Lead Night Auditor
, you will oversee the smooth functioning of front desk, valet, and night audit operations while providing exceptional guest service. You will be empowered to make decisions, solve problems, and take the lead during overnight shifts, ensuring that both guests and team members have a safe, welcoming, and seamless experience.

In this role, you will:

• Serve as the hotel’s overnight leader and primary point of contact for guests and staff.
• Have the chance to demonstrate your expertise in night audit procedures, hotel Alchemy programs, and valet services.
• Take ownership of nightly financial reporting, shift trade reports, and pass-down communications to ensure continuity and operational excellence.
• Uphold the Mining Exchange brand by delivering extraordinary service as a Crystal Concierge ambassador.
• Be part of a dynamic team that values initiative, professionalism, and teamwork while offering opportunities for growth and skill development in hospitality leadership.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional guest experiences while leading and mentoring others.

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies. The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

At Practice Hospitality, the Lead Night Auditor is responsible for overseeing hotel operations, staff, and guest services during the overnight shift. This role ensures smooth front desk operations, valet services, night audit procedures, and guest satisfaction. The Night Audit Lead assists guests in person, via email, and by phone, handling check-ins, check-outs, reservations, cancellations, and guest inquiries with efficiency, professionalism, and adherence to hotel standards.

The Lead Night Auditor must also be able to perform valet attendant duties as needed, act as a Crystal Concierge ambassador, be an expert in hotel Alchemy programs, and ensure all nightly reporting and financial policies are accurately followed.

• Take necessary action to ensure the safety of guests and team members during the overnight shift.
• Act as the hotel’s representative in emergency situations and liaise with relevant departments and local authorities until relieved by senior leadership.
• Follow The 15-Minute Rule for critical incidents: alert Jana or another Executive Committee member within 15 minutes for events including, but not limited to:
  • Death (Guest or Employee)
  • Physical altercation (Guest or Employee)
  • Severe injury (Guest or Employee)
  • Police/fire department involvement
  • Severe leak, flood, building damage or failure
  • Crime (robbery, etc.)
  • Natural disaster
  • Harassment (Guest or Employee)
• Perform valet attendant duties as needed.
• Serve as a Crystal Concierge ambassador and ensure guests experience exceptional service.
• Work independently during the overnight shift with minimal supervision.
• Conduct all check-in and check-out procedures in accordance with hotel standards.
• Maintain working knowledge of the Property Management System (PMS), Alchemy programs, and other front office applications.
• Handle reservations, cancellations, and guest inquiries according to property procedures.
• Train and understand operations across AM, MID, PBX, and PM shifts, as well as valet services.
• Answer incoming calls promptly and courteously within three rings.
• Perform accounting duties including posting charges, account settlements, shift closing, and collection of receipts.
• Conduct night audit procedures, including closing the day in hotel applications and PMS.
• Assemble relevant hotel information for the day shift to ensure continuity of service.
• Communicate guest requests and issues to appropriate departments and track resolutions.
• Maintain knowledge of hotel facilities, services, room rates, and selling strategies.
• Understand credit…