Residence Inn Colorado Springs South - Front Desk Supervisor

Compensation $20.00/hour

Job Description

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.
  
  Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Make yourself at home at Residence Inn Colorado Springs South. Our extended stay hotel in Colorado Springs offers residentially inspired amenities for a seamless experience. Recharge in our pet-friendly suites with plush Marriott bedding, ergonomic work spaces, and full kitchens. Start your day at our hotel in South Colorado Springs with our free breakfast and enjoy dining at restaurants like Buffalo Wild Wings, Chilis, and Mac Kenzies Chop House.

Stay active at our heated indoor pool and 24 hour fitness center or book a tee time at Valley Hi Golf Course. Explore the local area with a visit to top Colorado Springs attractions like Fort Carson, U.S. Olympic and Paralympic Training Center, and Broadmoor World Arena. We are also close to Pikes Peak, Garden of the Gods, and Old Colorado City.

Our central location less than 15 minutes from Colorado Springs Airport make our extended stay suites a great choice for your next stay. No matter how long you're here, make the most of it at Residence Inn Colorado Springs. Our goal is to make every guest feel t sets us apart is our team-oriented culture—we think as we, not I.

We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more.

So, if you're looking for a place where you can grow, succeed, and belong, come join us!