Community Outreach Liaison; Business Development

Position

Community Outreach Liaison (Business Development)

Base pay range: $70,000.00/yr - $80,000.00/yr

Additional compensation types:
Annual Bonus

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region with 24 Outpatient locations across eight states. We are part of the Odyssey Behavioral Healthcare Network offering a continuum of care nationwide. Our team is committed to client-centered care and clinical excellence through our 5-star service, with values:
Respect, Accountability, Integrity, Flexibility, Collaboration and Service. We are expanding with Pasadena Villa Outpatient – Colorado in Colorado Springs, CO. Providing outpatient care Monday through Friday, we offer development opportunities, professional training, and more (details below). Join our team and be part of a growing nationwide network dedicated to changing lives."

• Collaborative environment dedicated to clinical excellence
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

$70,000 - $80,000 (depending on level and location) + bonus

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Targets follow-up meetings with key referral sources to identify and minimize obstacles to growth and retention.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, highlighting benefits of treatment at the Outpatient Center.
• Obtains necessary information to determine admission viability.
• Resolves challenges posed by clients and families ambivalent about treatment options, guiding them to the next step.
• Determines the clinical and financial viability of potential admissions.
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes bonding techniques to establish rapport and enhance customer service.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client and family members, referral sources, facility administration, clinical leadership, admitting physicians, and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Business Development
• Industries:
  Mental Health Care

Referral programs can increase interview chances.

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