Patient Services Coordinator​/Front Office Float

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Front Office Float at our St. Peregrine location in Colorado Springs. This position will cover all front office functions as needed, i.e. reception, scheduling, and patient financial counseling.

We realize that it sounds cliché but it is true — taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to RMCC, but those stories usually share common themes of care, compassion, and commitment. The goal is to provide the best care possible for each and every one of our patients.

Salary Range: $18.00-$24.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. RMCC offers the following benefits for this position, subject to eligibility requirements: health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance;
Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee-paid critical illness and accident insurance.

• Schedules new patients, patient referrals and returning patients in the computer system in accordance with physician and/or office guidelines. For new and/or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles and other out-of-pocket amounts at time of visit.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.

• Greet patients and visitors, acting as a support and resource during their time in the front office
• Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness
• Update patient demographic and insurance information and ensure proper referrals are in place
• Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out-of-pocket fees at the time of visit
• Support the document control function by scanning and attaching documents into the electronic medical record
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic
• Follow policies and procedures to contribute to the efficiency of the front office

• Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Perform insurance verification process on all third party payers.
• Obtain initial and subsequent pre-authorization for services and surgeries.
• Re-verify benefits and obtain authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms.
• Utilize the Summary of Patient Reimbursement and Liability form and obtain appropriate approvals as required.
• Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.

High School diploma or equivalent required. Position requires at least 3 years of office experience; medical office experience preferred. Excellent communication skills, written and verbal.…