Wellness Coordinator

Wellness Coordinator at Garden of the Gods Resort and Club

The Wellness Coordinator is a multi-functional front-line role responsible for coordinating and overseeing Stratafied Memberships. The role involves providing support and information about the full-spectrum health and wellness activities and services offered by Strata Med, and offering assistance, guidance, and support to our Stratafied Members. The Coordinator delivers professional, patient-centered services that promote and facilitate a holistic well-being among members, engaging continuously via phone, email, text, or in-person interactions to provide a world-class health and wellness experience.

• Manage all new leads, coordinate care for concierge and membership programs, touch points to members on a regular basis, track all financial treatments, track membership for renewal, and provide coaching.
• Track all new hires monthly for groups and C3 insurance employer groups and engage with Strata Med.
• Greet patients with proactive, anticipatory service, using signature phrasing and key touch points.
• Maintain a warm, welcoming demeanor that quickly establishes a connection with Statafied Members.
• Enhance the patient experience through proactive engagement related to practice inquiries, scheduling creativity, appointment management, and integrated wellness services.
• Respond promptly and professionally to inquiries, conveying knowledgeable and clear information on services via phone, email, online chat, or text.
• Communicate and coordinate effectively with internal departments and colleagues as needed.
• Show attention to detail, quality focus, organization, time management, teamwork, and mission-driven mindset.
• Follow company processes accurately and efficiently, adhering to policies, procedures, and culture.
• Respond to and resolve problems and complaints; escalates to the appropriate member of the management team, as needed; keeps records of interactions, transactions, comments, and complaints.
• Participate in team meetings and operational working groups to optimize engagement.
• Assist clients in completing documents and contact them whenever an error is discovered or when it needs to be corrected.
• Perform other duties as assigned.

• Excellent written and oral communication skills with high diplomacy and teamwork.
• Confident communicator and presenter with tact, empathy, and self-discipline.
• Patient-centered customer service skills with excellent multitasking, problem-solving, organizational, and planning skills.
• Ability to explain technical or complex information simply to customers.
• Independent worker with judgment to resolve personnel and production issues during daily operations.
• Effective presenter and responder to questions from managers, team members, members, patients, and the public.
• Understanding of medical, spa, and wellness terminology including treatment modalities, equipment, and products.
• High degree of confidentiality and discretion; awareness of protecting sensitive information.
• People-oriented with adaptable problem-solving skills.
• Multi-task, prioritize, and manage time effectively.
• Proficient computer skills and ability to learn database and patient scheduling systems, including electronic health records and Microsoft Office, and a high level of data entry proficiency.
• Proactive, resourceful in attending to unanticipated situations; quick learner, eager to develop and evolve procedures.
• Shows initiative in job performance, anticipating needs before they arise.
• Critical and creative thinker with knowledge of proper body mechanics to prevent injury.
• Excellent communication skills; computer (technology) skills – including Excel, interpersonal skills, and record keeping.

• High school or college degree or equivalent.
• Minimum one (1) year professional experience in a health care delivery setting.
• Customer service experience required, preferably in a high-volume healthcare, hospitality, or service-related industry.
• Medical Assistant certification helpful.

• Full-Time (40 Hours) non-exempt with ability to grow within role and organization.
• Clinic and patient services…