Pharmacy Manager - Store

Job Purpose And Summary

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

• Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Overseeing the pharmacy team during bench shifts, strengthening pharmacy performance measures through effective coaching and consistent follow‑up.
• Supporting safe and accurate prescription fulfillment by following—and directing the team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation.
• Contributing to positive patient experiences by showing empathy and genuine care, coaching the team to do the same, and proactively resolving insurance and/or medication issues.
• Proactively offering and delivering immunizations; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize.
• Supporting effective management of pharmacy inventory, especially protecting cold chain products.
• Conducting new Technician and Pharmacist onboarding, ensuring trainees progress to required training and licensure on time.
• Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times.
• Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues for pharmacy, ensuring they complete required training for licensure.
• Overseeing Staff Pharmacists and District Support Pharmacists (where applicable), managing performance and providing annual reviews.
• Remaining flexible for scheduling and business needs, writing or delegating production of the pharmacy schedule.
• Reviewing business reporting for operational insights and developing plans to close gaps.
• Establishing a culture of safety, empowerment, and inclusion, building psychological safety and opening the door for feedback.
• Maintaining clinical and technical skills for the job as the industry evolves, seeking opportunities for knowledge expansion.
• Supporting access to care and improving patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services.
• Complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; following CVS Health policies and procedures to protect patient safety and privacy.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.

Regular and predictable attendance, including nights and weekends; ability to complete required training within the designated timeframe.

• Attention and Focus
  • Ability to concentrate on a task over a period of time.
  • Ability to pivot quickly from one task to another to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation
  • Actively look for ways to help people, and do so in a friendly manner.
  • Notice and understand patients’ reactions, and respond appropriately.
• Communication Skills
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening by giving full attention to what others are saying, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense.
• Problem Resolution
  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options.
• Physical Demands
  • Be mobile and remain upright for extended periods of time.
  • Lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, or legs.
  • Move fingers repetitively; pick, pinching,…