Loss Mitigation Supervisor

Overview

Position
:
Loss Mitigation Supervisor

Department
:
Default – Servicing

Reports To
:
Assistant Default Director

Location
: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote
: ☐ YES or ☒ NO

Exempt
: ☒
Non-exempt
: ☐

Schedule
:
Monday through Friday with 2 mandatory Saturdays per month

Compensation
: $73,000 to $83,000 annually

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial ("MSF") offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

The Loss Mitigation Supervisor is a pivotal leadership role responsible for overseeing a team of Specialists in the execution of default resolution strategies. This individual ensures that the team successfully navigates the complexities of delinquent GSA residential mortgages while strictly adhering to investor guidelines (FHA, VA, Fannie Mae, Freddie Mac). The Supervisor is responsible for driving team performance, mitigating financial risk for MSF, and fostering a culture of continuous improvement through active mentoring and robust process documentation.

All employees are expected to uphold Mortgage Solutions Financials’ commitment to superior customer service, regulatory compliance, and high ethical standards.

• Provide direct daily guidance to staff. Lead, mentor, and coach specialists to reinforce technical skills, improve borrower outreach effectiveness, and foster professional growth.
• Supervise the comprehensive analysis of financial statements, tax returns, and valuation reports. Ensure all approved "workout" resolutions are mathematically sound and compliant with investor requirements.
• Implement and monitor Key Performance Indicators (KPIs). Track individual and team metrics, providing formal monthly feedback and performance reviews to ensure department standards are met.
• Facilitate the onboarding of new hires and maintain an updated library of training materials, job aids, and Standard Operating Procedures (SOPs).
• Maintain and regularly audit process documentation. Identify gaps in current workflows and author new procedures to improve efficiency and compliance.
• Act as a final point of review for Loss Mitigation Workouts. Ensure that all necessary approvals from clients or mortgage insurance companies are secured before finalization.
• Coordinate and manage third-party contractual services, including property inspectors, appraisers, and real estate agents, ensuring timely and accurate collateral evaluations.
• Assist in controlling departmental expenses by optimizing staffing levels and ensuring the intelligent use of settlement funds to minimize corporate loss.
• Ensure the team remains in 100% compliance with MSF policies, CFPB regulations, and state/federal laws.
• Oversee employee time-tracking, attendance, and onsite scheduling to ensure adequate portfolio coverage.
• Regular, reliable and predictable onsite attendance is an essential function of this role.
• Other duties as assigned.

• Proven ability to manage a team in a high-pressure, deadline-driven environment. Skilled in conflict resolution and employee engagement.
• Expert-level knowledge of the MSP (Mortgage Servicing Package) and loss mitigation workstations.
• Deep, authoritative knowledge of GNMA, FNMA, FHLMC, and FHA/VA loss mitigation waterfalls. You must be able to explain why a specific path is chosen over another based on investor priority.
• Mastery in calculating complex Debt-to-Income (DTI) ratios, Net Present Value (NPV) evaluations, and interpreting complex title/valuation reports.
• Ability to interpret delinquency reports, identify trends, and make data-driven decisions to adjust team strategy in real-time.
• Ability to step into high-level negotiations and resolve escalated borrower or investor issues that require senior-level authority.
• Skilled in undertaking and completing special projects, such as system implementations or audit preparations, with minimal supervision.
• Exceptional written and verbal communication skills, tailored for both executive reporting and empathetic borrower interaction.