Recovery Specialist - Colorado Springs

Overview

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking. To learn more about the merger, .

The Recovery Specialist is responsible for collecting charged-off consumer loans, credit cards, and negative share accounts to minimize Ent's exposure to risk and loss, and to maximize return to its members by following collection policies and procedures and adhering to state and federal laws. When collecting on charged-off accounts, this role assists with making timely collection calls per performance standards in a professional and non-aggressive (fair, yet firm) manner to minimize loss to our membership while encouraging Ent to be made whole and exploring pre-determined ways to help our members through acceptable payment arrangements.

• While managing the charged-off collection queues, use various resources to collect on all account types, including negotiating payment arrangements, settlements, and payment options (e.g., automatic transfers, bill pay, payment by phone). Make outbound calls and respond to inbound phone calls, Teams chats, emails, and tasks.
• Respond to collection agency disputes/legal requests and notify the collection agency of any new bankruptcies.
• Review and prepare accounts for internal legal action.
• Document and process any charge-off checks.
• Receive, prepare, and respond to consumer credit counseling requests.
• Remain cognizant of and adhere to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent
• 1+ years' customer service experience, preferably within financial services (Required)
• 1+ years' consultative financial services and/or collections experience (preferred)

• Professional, diplomatic, and courteous communication skills are critical.
• Strong attention to detail and accuracy in all transactions.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Ability to learn and retain relevant collections law and policy quickly.
• Creativity and problem-solving abilities as applied to individual situations within relevant laws and guidelines.
• Experience with web-based transactional systems for day-to-day member requests.
• (Preferred) Ability to use 10-key by touch.

• Standing – Occasionally
• Walking – Occasionally
• Sitting – Frequently
• Lifting – Rarely (up to 40 lbs)
• Pushing, Pulling, Carrying – Rarely
• Balancing, Stooping, Kneeling, Crouching, Crawling – Rarely
• Reaching, Handling, Grasping, Feeling – Occasionally
• Talking, Hearing – Frequently
• Repetitive motions – Frequently
• Eye/hand/foot coordination – Occasionally
• Noises louder than normal speaking volume – Occasionally
• Temperature changes and atmospheric conditions – Rarely

Additional Information

The pay range for this position is $21 to $25 per hour (S11). Final compensation will be determined by factors such as relevant work experience, skills and competencies, education, certifications, and internal pay equity. This position is eligible for a monthly incentive plan.

Ent offers a comprehensive benefits package, including:

• Health benefits with affordable insurance options and nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: 16 days of PTO plus 9 paid holidays in the first year, with growth over time.
• Volunteer Time Off:
  Paid time off to support the community.
• Education Support:
  Up to $10,000 annually for higher education and certification assistance.
• Exclusive discounts on home, car, and personal loans.

For more information about our benefits, please visit our careers page at

Application and EEO Notice

We anticipate this position to close on 02/04/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants who discuss pay information. See 41 CFR 60-1.35(c).