Card Services Supervisor, Circle

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes a difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

The Card Services Supervisor is primarily responsible for the day-to-day operations of the card Services department and assisting the Operations Officer in achieving bank objectives. The candidate will be responsible for the implementation and updating of departmental procedures and managing relevant projects. They will help to ensure that both controls and process disciplines are rigorously maintained and continually enhanced through precise policies and procedures, metrics reporting, risk assessments, quality assurance and root cause analysis.

This role functions in a fast paced, dynamic and multi-tasked environment with very aggressive delivery schedules.

• Supervises a team of Card Analysts and Investigators who review and process disputes. Provides direction in the investigation and evaluation of suspicious activity.
• Lead the team with ability to coordinate resources to complete business objectives and support their performance development.
• Interacts with bank examiners and/or internal auditors in reviewing the department processes and/or systems.
• Ensures the department is audit ready. Addresses and corrects issues raised in audits and exams.
• Serve as a liaison with third-party vendors in the development, enhancement, and ongoing maintenance of card systems.
• Reviews statistical analysis reports to determine system and staff efficiency.
• Develops a strong understanding of the issues, analyzes the business scenarios root causes, articulates key risks and customer impacts, develops and provides feedback on appropriate remediation strategies, validates and tests the remediation plans and provides assurances of quality remediation results by validating the remediation work.
• Assists in the development of training programs as well as policies and procedures for the department.
• Assists in the development of card risk management and strategic planning.
• Works dispute queues and team tasks, as needed.
• Assumes additional responsibilities and leads special projects as assigned.
• Creates card training for all bank staff.
• Maintains dispute and card related general ledger accounts and aids with reconciliation.
• Independently maintains and administers departmental systems and conducts required audits, as necessary. Identifies and independently resolves problems related to the department and its systems.
• Communicates significant issues to management; makes recommendations when weaknesses are identified.
• Develops a working knowledge of operational dynamics and key drivers, including external industry knowledge of capabilities and best practices.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA);
  Regulations E, NACHA, Visa Rules and other related banking regulations as applicable, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Maintains strong PC and software skills (including Windows, Excel and Word) and an aptitude for learning bank systems.
• Ability to travel (