Emergency Services Dispatcher

Base pay for this position will be $62,798.00

The Sheriff’s Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.

This position has an anticipated work schedule of Day or Night Shift; 8, 10 or 12 Hour Shifts covering a 24-hour operation, subject to change.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Receives and answers 911, emergent, and non-emergent telephone and text calls for multiple police, fire, and other agencies in El Paso County. Dispatches law enforcement agencies, fire departments, search and rescue, and medical units. Provides pre-arrival instructions on medical and fire calls. Performs data entry and retrieval within multiple computer systems; performs administrative duties as needed. Assists in all areas of the training program, including training personnel on the functions and duties of the Communications Center.

Assigned to special projects and working groups as directed. Assumes shift supervisory duties in the Supervisor’s absence, as assigned. This position requires excellent decision-making with sound judgment and communication skills as well as the ability to multi-task while maintaining a high degree of emotional self-control in potentially stressful, negative, and sometimes aggressive situations.

• Answers, evaluates, and prioritizes 911, emergent, and non-emergent telephone and text calls.
• Calms, negotiates, and interviews callers to obtain complete and accurate information to determine the urgency and need for emergency services.
• Prioritizes and documents information and ensures timely notification to the appropriate agency.
• Provides self-help and pre-arrival instructions to callers when appropriate using established protocols.
• Enters and monitors all calls for service and unit activities utilizing a Computer Aided Dispatch (CAD) System for numerous law enforcement agencies, fire departments, and several individual County and municipal departments.
• Tracks the status and location of emergency responders and other field units. Maintains accurate and complete logs of records of communications; maintains handwritten notes in the event of a CAD failure.
• Dispatches law enforcement agencies, fire departments, search and rescue, and medical units using a digital 800 MHz radio system. Transmits and receives messages and information to and from emergency responders and other field units.
• Operates various paging and notification systems, monitors, and updates inter-agency emergency notification systems.
• Provides investigative support through data entry and retrieval in CAD, NCIC/CCIC, records management system, jail management system, and other resources. Conducts searches for warrants, driving status, vehicle registrations, and criminal history. Relays information to appropriate personnel.
• Enters, confirms, updates, and modifies data in NCIC/CCIC regarding warrants, missing people, stolen vehicles or guns, and other records.
• Operates and performs routine checks for telephone and radio recording systems; coordinates repairs to systems as needed.
• Provides excellent customer service to all citizens, emergency responders, and staff; maintains effective working relationships.
• Maintains confidentiality for citizens, emergency responders, and other employees.
• Provides on the job training and mentoring for new hires in the Communications Center as directed.
• Assists the Communications Center training program, including conducting scenarios and tests for all disciplines of dispatching and call taking. May provide training to other sections, departments, or outside agencies as needed.
• Demonstrates knowledge and adherence to established rules, policies, and procedures. Completes job-related training and continuing education as required, within allowable time limits.
• Provides courtroom testimony as required.
• Assigned to special projects and workings groups as directed. May participate in tabletop and full scales exercises as assigned.
• Assumes shift supervisory duties as assigned.
• Performs other duties as required.

• Successful completion of the Communications Center training program required.
• Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
• Knowledge of geographical locations within El Paso County and surrounding agencies.
• Ability to understand and utilize CAD, radio, telephone, and other computer systems while monitoring multiple computer screens.
• Ability to hear and speak clearly on a two-way, multi-channel radio system with multiple frequencies while hearing and recording a variety of radio voice transmissions.
• Ability to memorize, retain, and accurately recall information and codes while performing other tasks simultaneously.
• Ability to communicate and understand citizens,…