Call Center-Member Service Representative I or II - Colorado Spri

Job Title

Full‑Time Call Center‑Member Service Representative I or II – Colorado Springs, Ent Credit Union

Headquarters:
Ent Credit Union, Colorado Springs, Colorado. In‑office only, no remote eligibility.

Work Hours:

Monday – Friday 7:00 am – 6:00 pm (shifts vary within these hours) and Saturdays 8:00 am – 3:00 pm.

Training: 5 weeks of mandatory paid training at HQ, start date 12/08/2025.

• Process member requests via inbound calls, provide accurate information and high‑standard service.
• Cross‑sell and educate members on Credit Union products and services.
• Ensure compliance with credit‑union policies, procedures and industry regulations.
• Update database, verify members, minimize fraudulent activity, and appropriately escalate priority issues.
• Maintain strong knowledge of products (lending, investments, electronic banking, wealth management, business banking, online banking, credit cards).
• Utilize Outlook and Element daily; participate in training, quality control, and BVS courses.
• Adhere to Bank Secrecy Act and Ent policies.

• High School Diploma/G.E.D. or equivalent.
• Minimum 1 year of inbound phone experience in a financial services environment.
• Sales experience preferred.
• Excellent customer service focus.
• Proficiency in relevant credit‑union products and resources.
• Understanding of online banking and business credit card products.
• Proficient in Windows, Microsoft Office, and database usage.
• Strong communication, writing, and typing skills (computer and ten‑key). Symitar experience preferred.
• No certifications required.

Standing, walking, sitting, lifting (≤40 lbs), handling, reaching, talking, hearing, repetitive motions, eye/hand/foot coordination, occasional noise, temperature, atmospheric conditions.

Hourly ranges: I $18.75–$19.75 (S10); II $20.60–$23.48 (S11). Monthly incentive plan eligibility.

Benefits include health insurance, 401(k) with automatic contribution and matching, paid time off, volunteer time off, education support, and exclusive discounts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)