Account Management Lead

Work Authorization

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Serves as the primary contact for Customer Support Billing team questions and customer escalations.
• Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments.
• Works under minimal supervision.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Interact effectively with internal and external customers regarding products and services.
• Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.
• Effectively present and discuss Charter’s products and services.
• Manage representative and customer interactions professionally and effectively.
• Coordinate and communicate with the Call Center Supervisor to ensure efficient operations and customer satisfaction.
• Remain current and knowledgeable on every aspect of supported product.
• Comply with all company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.
• Perform other duties as assigned.

• Ability to read, write, speak and understand English
• Effective communication skills
• Ability to handle multiple tasks
• Effective organization and time management skills
• Effective interpersonal skills
• Proficiency with PCs, Microsoft Windows and general intranet navigation
• In-depth knowledge/experience of internet/phone operations and/or telecommunications call center

The base pay for this position generally is between $20.00 and $30.10
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

We provide a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Learn about our inclusive culture.