Emergency Response Technician

This posting is for a class scheduled to start in April, 2026.

The Colorado Springs Police Department seeks candidates who are confident, composed, flexible, adaptable, tolerant, and can work effectively as ERTs in its cutting‑edge, fast‑paced Communications Center.

The purpose of this position is to process incoming 911 and non‑emergency calls for service, determine the nature of calls, and choose the appropriate response using emergency Police, Fire, and medical protocols in conjunction with the computer aided dispatch system (CAD). Prioritize calls based on the nature of the emergency. Receive incoming calls for Police, emergency medical, and Fire services and other emergency and non‑emergency assistance;

obtain critical information needed to ensure proper Police, Fire, and medical response; and perform a variety of duties relative to assigned areas of responsibility.

Colorado Springs Police Department (CSPD) will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.

Come explore the possibilities a career with the City of Colorado Springs can offer!

• Answers 911 phone calls and text messages.
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to complete calls.
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non‑emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database.
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Assists internal requests through administration line to process calls.
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.

• Knowledge of public safety dispatching and/or call taking protocols
• Ability to comprehend critical information to ensure proper resources are dispatched
• Ability to make quick and lucid decisions
• Ability to successfully pass the Criti Call testing series
• Ability to function in a work environment with moderate noise level from several sources creating constant activity
• Ability to write a series of numbers, names, and addresses
• Ability to receive and respond to incoming emergency and non‑emergency calls for assistance
• Ability to read computer screens
• Ability to speak into radios and telephones

This position requires excellent decision‑making and communication skills, good judgment, and the ability to multi‑task while maintaining a high degree of emotional self‑control. The ability to handle stressful, negative, and sometimes aggressive situations is also required.

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• Successfully pass the Criti Call testing series
• Possess, or obtain within three months of hire, NCIC/CCIC certification
• Possess, or obtain within six months of hire, the following certifications: CPR (Cardiopulmonary Resuscitation), CBI (Colorado Bureau of Investigation), Priority Dispatch Systems TM (Emergency Medical Dispatcher, Emergency Police Dispatch, and Emergency Fire Dispatch), and certification through the National Academy of Emergency Dispatch

One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required…