Knowledge Management Process Specialist

Overview

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers toughest challenges. Our culture is fast-paced and innovative. We are a trusted partner driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings from commercial to tailored custom solutions and integrated programs.

Customers trust us to stay relevant and know we are in it for the long‑haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

As a Knowledge Management Specialist, you will use your knowledge and skills in applying knowledge management concepts, methods and tools to address the information management, information sharing cadence, and research needs of the organization. You will manage the overall process to plan, coordinate, manage, share, and control information. You will identify and analyze data, information, and knowledge requirements to facilitate the discovery and dissemination of decision quality information.

You will leverage the interaction of people, processes, and enterprise technologies to capture, store, organize, share, and control implicit and explicit knowledge. You will use continuous process improvement techniques to improve mission processes and enhance access to relevant cross‑functional information in a collaborative, timely, and contextual manner. You will promote organizational information as a reusable, shared, consistent, and compliant resource for the organization.

You will assist and support the KSF Organization and the PMO, acting as a knowledge management liaison and developing relationships with customers for process improvement, communication development, and training. You will evaluate business processes and analyze work processes in the operational business areas to ensure compliance with regulatory and business requirements. You will administer, optimize, and govern enterprise KM tools to ensure information is accurate, accessible, and reusable across the organization.

You will serve as the subject matter expert for KM platforms, configuring sites, taxonomies, metadata, templates, and workflows to support business processes and knowledge sharing. You will partner with stakeholders to translate operational needs into effective KM tool solutions, ensuring alignment with governance standards, compliance requirements, and user experience best practices.

• 5 years experience in the knowledge management field
• 5 years of professional experience in Customer Success and customer vertical(s); experience in direct customer or client‑facing roles.
• Experience and knowledge using the Atlassian tool suite (Confluence and Jira), SharePoint 365, Percipio training tool, Salesforce, and Cost tool.
• Experience with facilitating knowledge and information gathering activities, requirement elicitation discussion, and data discovery for our customers and for the knowledge management team.
• Ability to be a self‑starter and work independently with minimal direct oversight.
• Knowledge of KM principles and experience with document control, file‑naming conventions, process improvement techniques, tagging, or other principles to aid in organization, discovery, and use of digital information.
• Apply expertise in KM tools and deploy information management and content management strategies.
• Analyze business processes, interview stakeholders, and evaluate strategic methods for process improvement and knowledge management solutions for customers.
• Assist in implementation of operational process improvement initiatives on a regular basis, as well as through long‑term projects.
• Coordinate with customers and other quality team members to obtain content for agent/customer communications.
• Identify agent/customer communication needs and make recommendations.
• Excellent organization and time management skills.
• Ability to communicate effectively with technical team members, managers, and customers.

• High competency/experience in all knowledge tools (enterprise tools).

Competitive salary based on experience and education. Salary Range: $81,000-$122,000.

#LI-Hybrid

This posting will close within 90 days from the Posting Date.