Sr. Account Manager

Join Higginbotham as a Sr. Account Manager, Employee Benefits in our Colorado Springs or Lakewood, CO office. We are a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide.

We are looking for a knowledgeable and enthusiastic benefits professional who can provide exceptional service to our clients and insureds, while enjoying a team-oriented culture and excellent work/life balance. This high-level position will partner with account managers, sales producers, and other support staff to achieve new business goals and ensure total client satisfaction and retention.

This individual will act as a liaison between clients and carriers and other service vendors and build and maintain relationships with key contacts, while supporting a full book of business, including medium to large accounts across diverse industries.

Key responsibilities include:

• Rate and quote new business and renewal policies
• Gather information from clients to prepare RFP's and request alternate plans and quotes from carriers
• Prepare documents and materials for open enrollment meetings
• Answer coverage and policy-related questions; assist with claims and troubleshoot coverage or billing issues
• Ensure client compliance in accordance with ERISA, COBRA, HIPAA, and ACA laws
• Assist clients with the setup and implementation of new technology systems, such as online enrollment and benefit administration systems
• Assist with establishing company wellness programs and initiatives

Required skills:

• Exceptional interpersonal and customer service skills to build client and carrier relationships
• Strong verbal and written communication skills
• Ability to multi-task and handle competing demands and priorities
• Independent self-starter with excellent time management skills to meet goals and deadlines
• Strong attention to detail
• Ability to clearly present information in one-on-one or group settings
• Handle personal and medical information confidentially and in compliance with HIPAA laws
• Intermediate to advanced computer literacy, including Word, Excel, and Power Point
• Working knowledge of Agency Management System required
• Benefit technology/administration systems experience required

Required experience:

• Minimum 5 years' experience with employee benefits preferred
• Must have current Life and Health license
• Professional designations, such as CEBS, are desired, but not required

Perks & Benefits:

• Generous employee benefits package which includes a robust wellness program
• Employee ownership opportunities (ESOP)
• Growth and development – advancement within the company
• Excellent work/life balance

Higginbotham is an equal opportunities employer.