CDOC - Administrative Assistant III: Offender Services; Colorado Springs, Colorado

Overview

This position is only open to Colorado State residents.
Indicates that the posting may be used to fill future vacancies at this location.
If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

• Receives and screens inquiries and ensures response and/or follow-up are completed;
• Research information to resolve problems or concerns when the solution is unclear;
• Gather pertinent information for each offender paroling from the CDOC, from Parole Board Action Notices, Timecomp Reports, and release echoes, warrant checks, parole plan investigation reports;
• Provide statistics to supervisor for preparation of Time/Release Operations monthly report;
• Instructs customers on filling out forms/documents;
• Distribute mail accordingly;
• Schedules meetings and administrative appointments;
• Takes /transcribes/distributes meeting minutes as requested;
• Ensures clear and concise communication with customers, co-workers, supervisors, and appointing authority;
• Create, compile and build employee personnel files. Maintain confidentiality of information. File all documentation into electronic personnel files;
• Position creates, maintains and tracks data using appropriate software;
• Verify adequate releases, gather information, monitor the review of files as requested by employees, supervisors, investigators, and attorneys;
• Scan and upload release documents into current files;
• Maintain log of all inmates added and/or deleted from backlog and received into DRDC;
• Provide accurate information to approved stakeholders as it relates to employment verifications, employment dates, salary and work titles;
• Distributes information via mail, e‑mail, and fax to appropriate parties;
• Establishes, maintains, and updates office record keeping systems, tickler files, forms, internal logs, and reminder notices;
• Drafts, prepares, edits, and publishes correspondence, documents, reports, etc., from written material or verbal instruction;
• Designs and revises documents to include hand‑outs, flyers, instructions, manuals, etc;
• Other duties as assigned.

• Three years of general clerical experience in an administrative or office support role.
• A combination of related education in Business, Criminal Justice or a similar discipline and/or relevant experience as defined above equal to three (3) years.

• Self‑control, a strong sense of ability to work in stressful, potentially violent situations.
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.
• Tolerance to stress, confinement, and high‑stakes interaction.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Established proficiency in position‑related office technologies, especially Microsoft Office (Word, Excel and PowerPoint).
• Ability to work directly with offenders in a prison environment.
• Exceptional interpersonal/customer service skills.
• Excellent written and oral communication skills.
• Efficient management/input of data and tracking.
• Strong ability to multi‑task and demonstrate flexibility.
• Impeccable organizational, planning and prioritizing skills.
• Precise attention to details.

• Clerical work experience, as defined above, within Colorado State Government.
• Experience proofreading, editing, or creating documents.
• Experience supporting a program or work unit.
• Experience with data‑entry, checking and verifying.
• Experience with National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC).
• Experience working with confidential information.
• Experience creating and maintaining budgets and budget reports.
• Preference for one year of clerical experience.

• Must be 18 years of age.
• Possess a valid driver’s license.
• Possess a high school diploma or GED.
• Have no felony convictions.
• Applicants must be legally eligible to work in the United States.
• Successfully pass all modules of the six‑week Colorado Department of Corrections Basic Training.
• Must possess the physical ability to complete Defensive Tactics requirements.

Colorado is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any protected class.