Member Specialist

Sam's Club - 735 Southpark Boulevard - Responsibilities:
Maintains area of responsibility by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages;
Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise;
Maintains self-checkout area; resolves member issues and concerns; promotes Sam's Club products and services; provides guidance and support to members regarding self-service technology; processes member purchases; assists with payments, returns, refunds, and exchanges according to policies;
Assists with securing and safeguarding assets by observing and communicating potential criminal activity; maintaining paperwork and logs; executing emergency response procedures; ensuring compliance with security and safety practices;
Assists with training of Member Frontline Service associates on processes and procedures; delivering training on new technology and tool functionality; providing continuous learning and process improvement opportunities