Guest Service Manager

GUEST SERVICE MANAGER

The Guest Service Manager position is Seasonal.

(Mid-April through Mid-September with hiring and training beginning as early as December)

This position performs the daily operations and management of the gift shop, front gate, guest services office, ticket booth, and helps with concessions as needed. The Guest Service Manager is responsible for performing routine tasks in planning, organizing, and coordinating parties, group reservations, and private rentals.

The Guest Service Manager directly supervises, trains and schedules Guest Service staff as well as performs essential functions to include serving as hosts/hostesses to guests, organizing programs, processing transactions, maintaining records, answering phones, disseminating information, handling cash, and other duties as assigned.

The Guest Service Manager maintains order at the front gate and throughout the park by ensuring the rules and protocols are consistently and fairly enforced.

• 18 years of age or older
• Six months of prior paid experience in municipal or commercial management, clerical, and customer service

• Familiarity with money handling, group rentals, recreation software, and customer service
• Bilingual in Spanish
• Background with security, accounting, and clerical work
• CPR Certified or the ability to achieve certification by start date

Ability to use various computer programs including Microsoft Office, Google Workspace, and other software programs and to accurately count money and run reports.

• Ability to walk, run, stand, sit and complete a variety of motor skills
• Ability to walk and/or stand on concrete for the majority of your shift
• Ability to bend to the floor and reach overhead
• Ability to lift and carry 30-70 pounds regularly to chest height
• Ability to hear and see well

• Ability to demonstrate exceptional punctuality and attendance
• Ability to project a positive attitude, manner, and appearance
• Ability to think clearly and respond appropriately in an emergency
• Ability to demonstrate mature judgment and ethical behavior
• Ability to read, write and perform mathematical equations
• Ability to work with limited supervision
• Ability to multitask
• Ability to use knowledge; critical thinking skills; judgment and problem‑solving skills to handle situations
• Ability to resolve conflict fairly, safely, and in a timely manner

• Ability to work staggered shift assignments as necessary including evenings, weekends, and holidays
• Ability to work in hot, cold, wet and/or other unpleasant outdoor conditions
• Ability to work in a loud, fast‑paced environment

This position is $17.50 per hour.