Department Manager- Carriage Crossing

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for the store, customers, and colleagues. You’ll be aware of the store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*.

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths, identifying commercial opportunities and acting on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Responsible for recruitment, onboarding, performance management, upskilling and developing your team in‑store.
• Complete performance evaluations and succession planning to support business and team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan and work as a team with the in‑store Visual Merchandiser team.
• Give and receive feedback with colleagues to learn, develop and support each other.
• Responsible for the team’s planning and scheduling.
• Regularly communicate with store colleagues to inform, motivate and inspire—daily, weekly meetings, etc.
• Ensure all procedures, routines and legal requirements in all areas of the store are followed.
• Participate in relevant onboarding and introduction processes, trainings and courses relevant for your role and future development.

• Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas.
• Ensure high‑fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internally set standards and use the provided tools and technology.
• Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store, etc.
• Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following global and local strategy guidelines to ensure a consistent price perception.
• Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for the opening and closing of the store daily.

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution‑finder, capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age,…